Customer Service Executive

4 weeks ago


Nibong Tebal, Malaysia Surface Technology Solution Sdn Bhd Full time

Identify customer needs and help customers use specific features.
- Analyze and report product.
- Update internal databases with information about technical issues and useful discussion with customers.
- Monitor customer complaints on social media and reach out to provide assistance.
- Share feature requests and effective workarounds with team members.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share with our Production and Sales team.
- Troubleshooting common issues with a product or service.
- Other task that is assign from time to time.

**Requirements**:

- Extremely strong verbal and written communication skills
- Self-driven, analytical and able to perform with mínimal supervision.

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Parental leave

Schedule:

- Monday to Friday

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

Ability to Commute:

- Nibong Tebal (required)



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