Social Care Agent
2 days ago
**What we do**
Founded in 2011, Coda Payments helps digital content providers monetize their products and services in more than 40 markets. Publishers of leading games like Moonton (Mobile Legends: Bang Bang), Garena (Free Fire) and Tencent (PUBG Mobile), streaming platforms like beIN and Bigo Live, apps like Tinder, and video-on-demand platforms like Viu have integrated with Coda Payments to accept payments.
Coda Payments is headquartered in Singapore with dozens of additional outposts around the world. Coda Payments has recently been named the 28th fastest growing company in the Asia-Pacific region by the Financial Times (making it the second fastest-growing fintech company in its region), the 8th fastest growing company in Singapore by Straits Times, and a Technology Pioneer by the World Economic Forum.
**Working at Coda**
Life at Coda is fast-paced, challenging, and fun. As a rapidly growing global company, we’re always looking to step up and adapt to changes quickly; there is never a dull day at Coda.
We make things happen in the most impactful and effective manner. If you are always eager to initiate new ideas, hungry to contribute more, derive satisfaction from team wins rather than individual ones, and value integrity, you will fit perfectly into the Coda team
**Responsibilities**:
- On a daily basis, you will ensure inquiries are met with urgency when responding on behalf of Coda to customers on social media. You will also be a part of information sharing, troubleshooting, professional conversations, and conduct in addition to creating a friendly sense of community online
- Manage incoming social media messages
- Interact with our followers on social media, engaging them in positive conversation to become Coda ambassadors
- Analyze, research, and explain troubleshooting solutions to customers who are encountering challenges
- Work with upset customers to find the root of the problem and provide them with white glove service
- Escalate trends, issues, and customer feedback to appropriate teams
- Partner and communicate with cross-functional teams and stakeholders to drive efficiency and innovation
- Display a positive work ethic, strong interpersonal skills, adherence to company policies, and a commitment to excellent customer service
**Qualifications**:
- Fluency in English and Malay
- Excellent verbal and written communication skills in English and Malay
- Minimum of one-year call center experience
- Minimum of one year demonstrated ability to drive results within a team
- Demonstrated ability to prioritize, multitask and problem solve
- Open to a flexible schedule which may include evenings, overnights, and weekends
- Previous experience responding via social media on behalf of a large company.
- Adaptable to change.
- Familiarity/Experience with Social Media Platforms Hootsuite, SparkCentral, Sprinklr or ZenDesk.
We are an equal opportunity employer and do not discriminate based on gender, race, age, religion, disability, or other local protected class. We are committed to cultivating an inclusive environment for all employees, and we welcome the diversity that you will bring
-
Care Line Agent
8 months ago
Kuala Lumpur, Malaysia Hilton Full timeCare Line Agent A Care Line Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A Care Line Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls accurately and...
-
Social Media Moderator
4 days ago
Kuala Lumpur, Malaysia The Social Element Full time**Fully Remote** Our **Social Media Moderators **protect our clients’ brands and make sure their reputation is kept safe at all times; they are key in providing a positive social experience for all users, while being aware of any potential issues on the social media platforms. **Have you ever fancied working in the social media industry but didn't know...
-
Care Line Agent
8 months ago
Kuala Lumpur, Malaysia Hilton Full timeA Care Line Agent is responsible for processing all incoming and outgoing calls accurately and courteously. **What will I be doing?** A Care Line Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Process all incoming and outgoing calls accurately and courteously - Records and...
-
Customer Service Agent
4 days ago
Kuala Lumpur, Malaysia Muci Hair Care Full time**Requirements**: 1. Possess at least a Primary / Secondary School / SPM / 'O' level, Higher Secondary/ STPM / 'A Level / Pre-U, Diploma, Advanced / Higher / Graduate Diploma (Any Field). 2. Work experience in customer service or equivalent is an added advantage but not essential. 3. Knowledgeable hair care and scalp care. 4. Fluent in Mandarin and...
-
Consumer Care Executive
7 months ago
Kuala Lumpur, Malaysia Social Bee Sdn Bhd Full time**Consumer Care / Key Account Executive** **Working location : Old Klang Road, KL** **Salary range : RM2,500-RM3,500** **Working Hours : 9am - 6pm; Monday - Friday** - To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the Company's existing consumers. - To ensure the...
-
Social Media Live Sales Agent
6 months ago
Kuala Lumpur, Malaysia Radius Payment Solutions Full timeJob Advert **Location**: Valley City, 59200, Kuala Lumpur, Malaysia **Working Hours**: Monday - Friday **Salary**: RM 3,500 - 4,000 **Summary**: We are seeking a dynamic and engaging individual to join our team as a Social Media Live Sales Agent. In this role, you will be responsible for hosting live streams on our social media platforms to promote and...
-
Customer Care Executive
7 months ago
Kuala Lumpur, Malaysia Social Bee Sdn Bhd Full time**Position **:Customer Care Executive **Working Location **:Old Klang Road **Working Hours **:Any 5 days a week (may including weekend), 2 shift rotation 10am - 7pm 1pm - 10pm **Salary range **:RM 2,500 - RM 3,500 - To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the...
-
Customer Care Executive
7 months ago
Kuala Lumpur, Malaysia Social Bee Sdn Bhd Full time**Customer Care Executive** **Working Location **:Old Klang Road, KL **Working Hours**: Any 5 days a week (may including weekend), 2 shift rotation - 10am - 7pm - 1pm - 10pm **Salary range **:RM 2,500 - RM 3,500 - To provide operational support by answering calls (our company software phone and online queries and provide technical solution to the issues...
-
Consumer Care
7 months ago
Kuala Lumpur, Malaysia Social Bee Sdn Bhd Full time**Consumer Care / Key Account Executive** **Working location**: Millerz Square, Old Klang Road, KL **Salary range **:RM2,500-RM3,500 **Working Hours**: 9am - 6pm; Monday - Friday - To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the Company's existing consumers. -...
-
Customer Care Representative
7 months ago
Kuala Lumpur, Malaysia Ria Full timeWe are actively looking for a dynamic and customer-focused individual to join our team as a Customer Care Representative. As the face of our company, you will play a pivotal role as the first point of contact for our valued customers and agents. In this essential position, you will serve as a trusted advisor, providing exceptional service and support to...
-
Trainer (Personal Care)
4 days ago
Kuala Lumpur, Malaysia Social Bee Sdn Bhd Full timePosition : Trainer (Personal Care) Salary Range : RM 2,500 - RM 5,000 Location : Kuala Lumpur Working Hours : 10am - 7pm (Mon - Fri) **Responsibilities**: - Conducts external and internal product trainings for distributors and employees. - Provides product information, including write-ups, video presentation for external and internal communications. -...
-
Social Care Specialist
7 months ago
Kuala Lumpur, Malaysia ZOM-IN Full time**Essential Experience / Criteria**: 1. Social Media Savvy: Passion for all aspects of social media, including staying abreast of the latest trends, and updates on various platforms, and understanding the unique local nuances of consumer behavior. 2. Empathetic: Exceptional ability to empathize with customers, displaying understanding and compassion when...
-
Customer Care Representative
7 months ago
Kuala Lumpur, Malaysia Ria Financial Services Full timeCustomer Care Representative - Contract We are actively looking for a dynamic and customer-focused individual to join our team as a Customer Care Representative. As the face of our company, you will play a pivotal role as the first point of contact for our valued customers and agents. In this essential position, you will serve as a trusted advisor,...
-
IT Health Care
4 months ago
Kuala Lumpur, Malaysia Tentacle Technologies MSC Sdn. Bhd Full timeWe are seeking a motivated Healthcare Technology Specialist with a background in healthcare, nursing, or medical social studies, combined with a strong understanding of technology. This role will involve collaborating with healthcare teams to implement and optimize technology solutions that improve patient care and operational...
-
1. Customer Care Representative
7 months ago
Kuala Lumpur, Malaysia Ria Financial Services Full time1. Customer Care Representative (Bengali/Nepalese) We are actively looking for a dynamic and customer-focused individual who is able to speak English and Bengali or Nepalese to join our team as a Customer Care Representative. As the face of our company, you will play a pivotal role as the first point of contact for our valued customers and agents. In this...
-
Customer Care Agent
7 months ago
Kuala Lumpur, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**Job Highlights**: - International Bank; - Opportunity to grow in an international Banking industry; - Full training provided (1 month); - Attractive salary & benefits; - Located at Wisma Standard Chartered; - Accessible by public transportation ( LRT Bukit Jalil). - Deliver outstanding customer service over the phone promptly, while also fostering...
-
Guest Service Agent
3 days ago
Kuala Lumpur, Malaysia Shangri-La Hotels Full timeTraders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip - work, rest, or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really...
-
Sales Agent
7 months ago
Kuala Lumpur, Malaysia Notso Software Full time**Key Responsibilities**: - **Lead Generation**: Identify and research potential clients who could benefit from our software development services. - **Sales Presentations**: Deliver compelling presentations and product demonstrations to highlight the benefits of our solutions. - **Proposal Development**: Collaborate with the development team to create...
-
Customer Care Agent
6 days ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Asia Recruit (Melaka) Sdn Bhd Full timeCustomer Care Agent will be responsible for all the aspect of customer service activities. These include to handle overall regional product/services general inquiries, purchase/reload transaction status inquiries, account issue, game merchant inquiries, payment channel issue inquiries and all others product/service following the company’s Term of Service...
-
1. Customer Care Representative
7 months ago
Kuala Lumpur, Malaysia Ria Full timeWe are actively looking for a dynamic and customer-focused individual who is able to speak English and Bengali or Nepalese to join our team as a Customer Care Representative. As the face of our company, you will play a pivotal role as the first point of contact for our valued customers and agents. In this essential position, you will serve as a trusted...