Social Media Chat Support Representative

2 weeks ago

Kuala Lumpur, Malaysia REGENERATION RESOURCES Full time

We are seeking a dedicated and Vietnamese-speaking individual to join our team as a Social Media Chat Support Representative. In this role, you will be responsible for providing exceptional customer support and assistance to our customers through various social media channels. Fluency in Vietnamese and strong communication skills in both Vietnamese and English are essential for this position.

**Responsibilities**:
1. Act as the frontline representative for customer inquiries, concerns, and issues received through social media platforms, primarily via chat.

2. Respond promptly and professionally to customer inquiries, providing accurate information, troubleshooting technical issues, and resolving complaints in a timely manner.

3. Monitor and manage incoming chat messages, ensuring that all customer queries are addressed promptly and accurately.

4. Maintain a friendly and helpful tone in all interactions with customers, while representing the brand in a positive and professional manner.

5. Collaborate with team members and relevant departments to gather necessary information and provide comprehensive responses and solutions to customers.

6. Document customer interactions and details accurately and thoroughly in our customer relationship management (CRM) system.

7. Stay up-to-date with product knowledge, sales promotions, and company policies to effectively support customers and represent the brand accurately.

8. Identify and escalate complex or unresolved issues to the appropriate teams for further assistance and resolution.

9. Assist in monitoring and analyzing customer feedback and social media conversations to provide insights to the management team and contribute to enhancing customer experience.

10. Proactively identify opportunities to improve customer support processes and contribute ideas for engaging social media campaigns.

**Requirements**:

- Fluent in Vietnamese and English (both written and verbal) is essential.
- Prior experience in a customer support role, preferably with experience in social media customer support, is an advantage.
- Excellent written communication skills, with the ability to convey information clearly, concisely, and accurately.
- Strong customer service orientation with a friendly and helpful attitude.
- Ability to handle challenging situations effectively and remain calm and professional under pressure.
- Proficiency in navigating and using social media platforms,
- Familiarity with social media monitoring and management tools is a plus.
- Detail-oriented with excellent multitasking and prioritization abilities.
- Flexibility to work in shifts, including evenings, weekends, and holidays.

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Health insurance

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Language**:

- Vietnamese (required)
- English (required)

  • Social Media Chat Support

    6 days ago

    Kuala Lumpur, Malaysia RMJ Consulting Sdn Bhd Full time

    **Position**: Social media Chat Support (Malay & English Speaker) **Type**:Permanent **Location**: KL Sentral (On site) **Working hours**: Rotational Shift **Target start date**: 8 April 2024 / 15 April 2024 1. Provide prompt and professional customer support via social media platforms, focusing primarily on chat interactions. 2. Respond to inquiries,...

  • Social Media Chat Support

    6 days ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Position: Social Media Chat Support - English Location: KL Sentral Working hours: 24/7 rotational shift **Salary**: RM3,800 + KPI allowance Start date: 8 April **Requirements**: - Diploma and above - Must have 1 to 2 years customer service experience **Responsibilities**: - Comprehend customer inquiries and provide responses through the relevant...

  • Japanese Social Media Chat Support

    1 week ago

    Kuala Lumpur, Malaysia LTS Search Full time

    (VISA AND ONE WAY FLIGHT TICKET PROVIDED) Responsibilities: - Respond to user inquiries by Chat - Dealing with Social Media, Content and Accounts **Job Types**: Full-time, Permanent **Salary**: RM8,500.00 per month Schedule: - Rotational shift **Language**: - Japanese (preferred) - English (preferred)

  • Chat Support

    6 days ago

    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...

  • Social Media Chat Support

    6 days ago

    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Social Media Chat Support - Vietnamese Speaker - Location: Kuala Lumpur Sentral, Malaysia. - Salary: RM4000 (Basic) + RM500 complexity allowance + Housing Allowance RM200 - Permanent Job - Language: Vietnamese Speaker + English (English B1/B2) - Joining Date: ASAP - Headcount: 23 - Highlight: - Bachelor’s Degree or Diploma with 1 year Call Center...

  • Chat Support Specialist

    6 days ago

    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...

  • Chat Support Agent

    6 days ago

    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking experienced and enthusiastic Chat Support Representatives to join our team. As a Chat Support Representative, you will be responsible for assisting customers with their inquiries, providing product information, resolving issues, and ensuring a positive customer experience. **Responsibilities**: - Respond to customer inquiries via chat in a...

  • Chat Support

    2 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Other Language Expert **Timings**:Shifting Schedule (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Operations / Customer Service / Telecalling **Process**:Chat Key Skills: Vietnamese Chat Support - **Chat Support - Vietnamese** **Location: Kuala Lumpur** Pay: Basic RM4000 + Complexity allowance...

  • Social Media Strategist

    6 days ago

    Kuala Lumpur, Malaysia FFF Media Group Sdn Bhd Full time

    **We are looking for a social media strategist for our team in FFF Media Group** **Objectives of this role** - Monitor analytics and metrics to gauge success of social media posts and ad campaigns - Research social media trends and hashtags that relate to a target audience’s interests - Manage a social media content calendar for various channels, planning...

  • Native Japanese Chat Support Representative

    3 hours ago

    Kuala Lumpur, Malaysia Recruitment Room Full time

    Job Title: Native Japanese Chat Support Representative Location: KL Sentral, Kuala Lumpur, Malaysia **Salary**: From 8,700 MYR per month + 1,000 MYR Complexity Allowance + 200 MYR Housing Allowance **Job Description**: **Responsibilities**: - Provide timely and accurate responses to customer inquiries via chat in Japanese. - Assist customers with product...

  • Chat Support-mandarin Speaker

    6 days ago

    Kuala Lumpur, Malaysia growthfn Full time

    We are seeking a dedicated and fluent Mandarin-speaking individual to join our team as a Chat Support Representative. As a Chat Support Representative, you will be responsible for providing exceptional customer service and technical support to Mandarin-speaking users via chat platforms. This role requires excellent communication skills, problem-solving...

  • Chat Support

    6 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Shifting Schedule (Permanent) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Call Center - key skills Veitnamese Location Kuala Lumpur Pay: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200 Qualifications: Bachelor’s degree in any...

  • Social Media Content Creator

    3 hours ago

    Kuala Lumpur, Malaysia Maple Tree Media Sdn Bhd Full time

    As a Social Media Content Creator, you will be responsible for developing, curating, and managing engaging content across various social media platforms to promote our brand, reach a wider audience, and drive engagement. Your role is crucial in shaping our online presence and maintaining a positive image. You will collaborate with the marketing team,...

  • Hiring for Chat Support-vietnames

    6 days ago

    Kuala Lumpur, Malaysia MyGlit Full time

    **Role**:Any Other **Timings**:Flexible (Part Time) **Industry**:BPO / ITES **Process**:Chat **Functional Area**:Any Other **Work Mode**:Work from office Key Skills: Access Platform - Headcount to fill: 7 Start date: 6th September 2023 Pay: Basic RM4000 + Complexity allowance RM500 + Housing allowance RM200 Qualifications: Bachelor’s degree in any...

  • Internship for Social Media, Remote

    Found in: beBee S MY - 4 weeks ago

    Kuala Lumpur, Malaysia Next Level Media Sdn Bhd Full time

    Description Job ResponsibilityCampaign Planning & ExecutionAre you ready to dive into the dynamic world of social media As a Social Media Intern, you'll have the opportunity to:Get hands-on experience in creating, managing, and optimising paid marketing campaigns across various social media platformsExplore popular platforms...

  • Social Media Manager

    2 days ago

    Kuala Lumpur, Malaysia Agensi Pekerjaan Permit Pro Consultancy Sdn Bhd Full time

    Responsibilities Central Support and Guidance Collaborate with the newsroom social media teams to understand their specific needs, challenges, and goals. Address and resolve gaps and issues surfaced by the social media teams promptly and effectively Provide guidance and support to social media teams on strategies, processes, best practices, content...

  • Live Chat Support

    1 week ago

    Kuala Lumpur, Malaysia LTS Search Full time

    **Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...

  • Live Chat Support

    2 weeks ago

    Kuala Lumpur, Malaysia Language Talent Solution Full time

    **Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...

  • Live Chat Support

    6 days ago

    Kuala Lumpur, Malaysia LTS Search Full time

    **Company Description** Language Talent Solutions Sdn Bhd believes in thinking beyond borders to bridge gaps and break down barriers to hire the best talent for its team. The organization strives to build globally competitive teams and understands that skills matter more than borders. **Role Description** This is a full-time on-site role in Kuala Lumpur...

  • Internship For Social Media Analyst, Remote

    Found in: beBee S MY - 4 weeks ago

    Malaysia, Kuala Lumpur Next Level Media Sdn Bhd Full time

    Description Job ResponsibilityCampaign Planning & ExecutionAre you ready to dive into the dynamic world of social media As a Social Media Intern, you'll have the opportunity to:Get hands-on experience in creating, managing, and optimising paid marketing campaigns across various social media platformsExplore popular platforms...