SAP Copa Lead

6 months ago


Kuala Lumpur, Malaysia Power IT Services private limited Full time

Role: SAP COPA Lead Job Description:
1. Incident Management: Receive, analyze, and resolve incidents related to COPA functionality reported by end-users. Troubleshoot issues related to COPA configurations, data, and integration with other SAP modules or external systems. Escalate complex issues to higher support tiers or SAP support as needed.

2. Problem Management: o Identify recurring or systemic issues with COPA configurations or processes. Work towards root cause analysis and implement permanent solutions to prevent future occurrences. Collaborate with other teams to address underlying causes of problems, such as data quality issues or system performance issues.

3. Change Management: o Assess and implement requested changes to COPA configurations, reports, or processes following established change management procedures. Coordinate with stakeholders to understand change requests, prioritize them based on business impact, and execute changes in a controlled manner. o Ensure that changes are properly documented and communicated to relevant stakeholders.

4. Service Requests: Fulfill service requests related to COPA module, such as setting up new reports, modifying existing configurations, or providing ad-hoc data analysis support. Work closely with business users to understand their requirements and deliver solutions that meet their needs.

5. Continuous Improvement: Monitor COPA performance and identify opportunities for optimization. Propose and implement enhancements to COPA configurations, reports, or processes to improve efficiency, accuracy, and usability. Stay updated on SAP COPA best practices, new features, and industry trends to leverage the latest capabilities for continuous improvement

6. Release Management: Support the testing and deployment of SAP COPA-related changes as part of regular system upgrades or patches. Ensure that COPA configurations and customizations are compatible with new SAP releases and perform necessary adjustments if required.

7. Documentation and Knowledge Management: Maintain up-to-date documentation of COPA configurations, processes, and solutions. Capture knowledge gained from incident resolution, problem analysis, and change implementation for future reference and training purposes.

8. User Training and Support: Provide training and support to end-users on COPA functionality, best practices, and troubleshooting techniques. Create user guides, training materials, and knowledge articles to facilitate self-service support and user adoption.

9. Compliance and Governance: Ensure that COPA configurations and processes comply with regulatory requirements and organizational policies. Adhere to established governance frameworks for managing changes, incidents, and problems related to COPA module.

10. Collaboration and Communication: Collaborate with cross-functional teams including finance, IT, and business analysts to address COPA-related issues and requirements. Communicate effectively with stakeholders to provide updates on support activities, status of incidents, and planned changes.

11. Performance Monitoring: Monitor COPA system performance and address any issues related to performance degradation or system errors. Implement performance tuning measures to optimize COPA performance and ensure timely data processing

**Job Types**: Full-time, Permanent

**Salary**: Up to RM8,000.00 per month


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