Customer Service Associate
6 months ago
What you will be doing:
- **Strong adherence to SOPs / manuals when performing daily tasks. ** Escalate to team leader upon detection of gaps/ shortcomings on the existing processes.
- **Highlight top enquiries from customers and any common issues for the day. ** Excel in daily tasks by keeping up to date on training and updates on changes to processes / systems / campaigns.
- **Pay attention to issues or concerns that require escalation to resolve which may indicate a larger underlying problem. ** Manage customer’s expectation by escalating complex enquiries to Team Leader to explore win-win solutions for both customers and company.
- **Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day. ** Responsible to provide good customer experience on every interaction with clients.
- **Embrace company core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders.**
**What you will need**:
- **Experience gained in FX/Finance industry will be an added advantage. ** Able to multi-task, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
- **Must be able to work on shifts. ** Fluent in verbal & written both English and Mandarin
**What we can offer you**:
- Medical Benefit
- Life Insurance
- Optical Benefit (yearly)
- Meal Allowance (monthly)
- Travel Allowance (monthly)
- Gym/Fitness Subside (monthly)
- Work From Home (1-day a week)
- Work From Anywhere Policy (T&C applies)
- Full Employment Pass and Work Visa coverage
**Interview process**:
- Virtual meet with a member of the TA team - 30 minutes
- Virtual meet with hiring manager - 1 hour
- Final interview with CO-CEO and/ or CEO - 1 hour
**Additional Information**:
- Claimable OT for Working on Public Holidays (T&C applies)
- 4 types of shifts (7am - 4pm, 12pm - 9pm, 2pm to 11pm, **10.30pm - 7.30am)**:
- *“Night Shift Allowances’ paid - RM40 per night
- **Fresh grads **_**(ie no working experience**_**) from China can be considered but it needs to come from top universities and main cities.**
Pay: RM5,600.00 - RM6,500.00 per month
Application Question(s):
- Do you have a notice period?
- What is your current and expected salary? (Current
- RM X), (Expected - RM X)
- Are you willing to work during the shift hours provided?
(7am - 4pm, 12pm - 9pm, 2pm to 11pm, *10.30pm - 7.30am)
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 4 years (preferred)
**Language**:
- Mandarin (preferred)
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