Remittance Process Manager

3 months ago


Kuala Lumpur, Malaysia TAJ MUHABATH SDN. BHD. Full time

Maintaining records of transactions for accounting purposes - Processing wire transfers between banks, including initiating outgoing transfers and confirming incoming transfers - Verifying that all required documentation has been completed for each transaction - Initiating refunds to customers who have requested them for incorrect or faulty transactions - Reviewing reports of transactions for potential fraud or other irregularities - Providing customer service to clients by answering questions about account balances, processing withdrawals and deposits, and providing information about fees and interest rates - Reconciling accounts to ensure they agree with the bank’s records - Processing checks and other payments to recipients in another country, often through an international wire transfer service - Maintaining records of accounts for customers, including transaction histories and balances - Prepare daily operations reports of Local and International Fund Transfer, ITRS, PSD and other related reports which are required by management and regulatory bodies. - Review and approve the daily transactions of Local and International Fund Transfer. - Verify and reconcile Nostro and Vostro accounts to ensure that all daily transactions are corrected. - Supervise and support subordinates and operational staff of the branches regarding to the implementation and compliance of Remittance Guideline/Procedures, KYC, CDD, EDD, AML/CFT policy and other related regulatory requirements. - Ensure that all requirements report such as ITRS and PSD reports are submitted to NBC on time. - Visit branches every quarterly for monitoring and training of remittances products and services to branches’ staff. - Solve all issues related to the payments/settlements with correspondent banks in a timely manner. - Report suspicious customer transactions to Compliance Department, if any. - Perform other duties as required/assigned by the management. Ensure consistency to deliver high quality services to customers and meeting objectives set by the organization using available resources allocated while maintaining operational risk to an acceptable level. - Manage the operational risk of the team to avoid operational/reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the organization, including Money Laundering and Sanctions. - A confident professional willing to undertake an overall responsibility of the entire operations in the company including guiding, leading & overseeing the day to day work activities of staff working in the firm - Lead the products team to product development and marketing
TAJ MUHABATH SDN BHD (hereinafter known as TMSB) commenced its operation since 19th January 2006 as a money services business company which regulated under the Central Bank of Malaysia. In year 2012, TMSB had enhanced its strength by merging with Merkuri Ringgit Sdn Bhd and extended our products line to provide remittance service complementing our core business, money changing service to the member of public. Over the years, TMSB is well polished by the industry transformation and business developments by outgrowing its business network at various strategic locations of Malaysia serving variety of customer target markets. TMSB is constantly innovating new ideas and methods to meet the quick changing consumer's behavior and needs. OUR VISION To be the one stop solution and major trusted money services provider in the Money Services Business Industry. OUR MISSION We strike to constantly deliver our product and services to member of public with highest level of efficiency, integrity and reliability. OUR ESSENCE Being responsible: Meaning valuing our customers. And this is what we do. Learning and growing: There is no end to knowledge. We want more, and we chase it. Team Focused: Developing a culture of high-functioning and supportive teams.
Master's or Equivalent



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