Manager, Remittance Operations

5 months ago


Kuala Lumpur, Malaysia Hong Leong Bank Full time

If you are looking to excel and make a difference, take a closer look at us

Job Responsibilities:
- Responsible for the direct supervision of the operations staff to ensure effective and efficient management of operational workflow of outward and inward remittances from various partners to ensure fast, accurate and timely delivery of the remittance products to the beneficiaries.- Shall also provide high level of service support to the business unit to ascertain customer satisfaction both internal and external.- Shall observe full and strict compliance in the implementation of the Bank’s SOP as well as external rules, regulations and laws, such as those issued by BNM and those pertaining to KYC, AMLA, etc.- Assist the Department Head to attain the department’s objectives & the bank’s goals of delivering highly satisfactory services to our stakeholders.- Ensure effective cooperation and maintain close communications with all business units, departments and branches- Participate and drive system enhancement projects to meet bank’s objectives- Manage daily/ monthly balance of the bank’s account and determine funding movement. Scope includes- Coordinate and check with international partners on daily funding plan.- Monitor and reconcile prefunding balance of all international partners.- Coordination among various Finance Department and Management.- Ensure high efficiency of all the products by working closely with the team members ((internal and external e.g. various partners and Hubs) in driving remittance sales in accordance to corporate objectives.- Work closely with Remittance Product Manager and Remittance Channel Manager in delivering best of class product offering.

Job Requirements:
- Malaysian citizen- Min Diploma holder in any related field Business/Marketing/Operations- Experience in Remittance will be an added advantage.
- About Hong Leong Bank_
- We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
- We seek to strike a balance between diversity, inclusion and merit to achieve our _
- mission of infusing diversity in thinking and skillsets into our organisation._
- are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. _
- Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation._



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