![RF HR Solutions Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
L2 Application Support Specialist
3 weeks ago
Our client: IT solutions Provider, MNC with presence in over 116 countries
Location: Bangsar South
- Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.
- Identify, resolve or manage the resolution of system issues
- Troubleshoot platform issue raised by clients or Adstreamers andescalate to the next level if can’t be solved beyond the expertise
- Communicate to other department and teams keepingstakeholders and management informed
- Updating and managing Knowledge base
- Manage escalation process of issues from L1
- Mentor Technical Support Specialists (L1) to help themunderstand more complex issues/ configurations
- Own and track tasks within SLAs
- Excellent communication skills and have handled global clients before.
- Has exposure to ticketing tools.
- Troubleshooting via logs, experience in FTP
- knowledge on scripting and Unix/Linux
- Experience in AWS will be good, but not compulsory
- willing to work under shift
**Job Type**: Permanent
Pay: RM5,000.00 - RM6,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Day shift
- Early shift
- Evening shift
Application Question(s):
- Are you willing to work on shift?
**Experience**:
- Global Support: 3 years (required)
- Application Support: 3 years (required)
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