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L2 Application Support

1 month ago

Bangsar South, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

Responsibilities:

- Ability to keep the customer at the forefront of all requests and advocate for the customer’s needs at all times.
- Identify, resolve or manage the resolution of system issues
- Troubleshoot platform issues raised by clients and escalate to the next level if can’t be solved beyond our expertise
- Communicate to other department and teams, keeping stakeholders and management informed
- Updating and managing Knowledge base
- Manage escalation process of issues from L1
- Mentor Technical Support Specialists (L1) to help them understand more complex issues and configurations
- Own and track tasks within SLAs
- I have excellent communication skills and have handled global clients before.
- Has exposure to ticketing tools.
- Troubleshooting via logs, experience in FTP
- knowledge on scripting and Unix/Linux
- Experience in AWS will be good, but not compulsory
- Willing to work under shift

**Salary**: RM4,500.00 - RM7,000.00 per month

Schedule:

- Afternoon shift
- Day shift
- Evening shift

Application Question(s):

- Which programming language are your experienced with?

**Experience**:

- Application support: 4 years (preferred)
- FTP: 3 years (preferred)
- Scripting: 3 years (preferred)

Ability to Commute:

- Bangsar South (required)