Application Support L2

Need someone who is experience in programming and scriptingExperience in L1 and L2Experience in handling foreign customersPay: RM3, RM8,298.73 per monthSchedule: Rotational shift

Responsibilities Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times. Identify, resolve or manage the resolution of system issues Troubleshoot platform issue raised by clients or internal and escalate to the next level if can't be solved beyond the expertise Communicate to other department and teams...

Provide 2nd level support, handle problems and incidents, detail troubleshooting and manage change requests till closure. - Understand and enforce processes and procedures - Manage customer satisfaction through commitment to timeline, quality and accuracy, and constantly working on continuous improvements to all processes. - Provide consultation, guidance,...

Responsibilities - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise - Communicate to other department...

Responsibilities - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise - Communicate to other department...

Responsibilities - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise - Communicate to other department...

Responsibilities - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or internal and escalate to the next level if can’t be solved beyond the expertise - Communicate to other department...

Our client: IT solutions Provider, MNC with presence in over 116 countries Location: Bangsar South - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issue raised by clients or Adstreamers andescalate to the...

Our client: IT solutions Provider, MNC with presence in over 116 countries Location: Bangsar South Salary : Up to MYR 8K + shift allowanceResponsibilities: - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform...

Our client: IT solutions Provider, MNC with presence in over 116 countriesLocation: Bangsar SouthSalary :Up to MYR 8K + shift allowanceResponsibilities:Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times. Identify, resolve or manage the resolution of system issues Troubleshoot platform issue raised by...

Our client: IT solutions Provider, MNC with presence in over 116 countries Location: Bangsar South Salary : Up to MYR 8K + shift allowanceResponsibilities: - Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform...

Our client: IT solutions Provider, MNC with presence in over 116 countriesLocation: Bangsar SouthSalary :Up to MYR 8K + shift allowanceResponsibilities:Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times. Identify, resolve or manage the resolution of system issues Troubleshoot platform issue raised by...

Responsibilities: - Ability to keep the customer at the forefront of all requests and advocate for the customer’s needs at all times. - Identify, resolve or manage the resolution of system issues - Troubleshoot platform issues raised by clients and escalate to the next level if can’t be solved beyond our expertise - Communicate to other department and...

Line management of Support Team in Kuala Lumpur, managing their knowledge, performance and development. - Recruit, train and develop new team members, and provide continuous on-the-job training, mentoring of team members - Monitor the ongoing operation of the support team and ensure adherence to process and quality measures. - Accountable for the team...

**Responsibilities**: - Prioritize customer satisfaction by ensuring their needs are addressed promptly and effectively. - Identify, troubleshoot, and resolve system issues encountered by customers. - Escalate complex issues to senior support levels when necessary. - Collaborate with other departments and teams to address customer concerns and keep...

Provide 2nd level support, handle problems and incidents, detail troubleshooting and manage change requests till closure. Understand and enforce processes and procedures Manage customer satisfaction through commitment to timeline, quality and accuracy, and constantly working on continuous improvements to all processes. Provide consultation, guidance,...

Responsibility: Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times. Own and track tickets within SLAs Identify, resolve or manage the resolution of system issues Take calls and service ticket requests on a ticket system Supports internal clients with system admin tasks and product knowledge expert...

**Experience in QA, Trouble shooting, Customer support, etc** **LEVEL 1 - TECHNICAL SUPPORT - Job Description** **Responsible for Customer Service, Trouble Shooting, Technical Support, Customer Care** **Department ** Customer Care **Location **Malaysia **Reporting to** Customer Support Manager **Responsibilities for L1 Tech Support**: - Ability to keep...

Experience in QA, Trouble shooting, Customer support, etcLEVEL - TECHNICAL SUPPORT - Job DescriptionResponsible for Customer Service, Trouble Shooting, Technical Support, Customer CareDepartment Customer Care Location MalaysiaReporting to Customer Support ManagerResponsibilities for L1 Tech Support: Ability to keep Customer at the forefront of all requests...

Your Responsibilities Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times. Own and track tickets within SLAs Identify, resolve or manage the resolution of system issues Take calls and service ticket requests on a ticket system Supports internal clients with system admin tasks and product knowledge...