Tech Support

**Experience in QA, Trouble shooting, Customer support, etc** **LEVEL 1 - TECHNICAL SUPPORT - Job Description** **Responsible for Customer Service, Trouble Shooting, Technical Support, Customer Care** **Department ** Customer Care **Location **Malaysia **Reporting to** Customer Support Manager **Responsibilities for L1 Tech Support**: - Ability to keep...

**Role**: Customer Support cum Onboarding Specialist **Responsibilities**: - Troubleshoot technical issues and collaborate with the tech team for solutions. - Conduct training sessions on POS system usage. - Assist with data migration onto Menumiz platform. - Keep updated on system enhancements and relay to customers. - Collect and communicate customer...

**Introduction** **Your Role and Responsibilities** **Responsibilities** - Identify and address software bugs, glitches, and other issues promptly - Perform routine maintenance tasks - Conduct testing of bug fixes and enhancements - Monitor system performance and make improvements for a better user experience - Work closely with the development team to...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. - Recruit, train, and mentor team members to ensure continuous improvement. - Monitor operations to maintain process adherence and quality standards. - Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. - Implement efficiency...

IntroductionYour Role and ResponsibilitiesResponsibilities Identify and address software bugs, glitches, and other issues promptly Perform routine maintenance tasks Conduct testing of bug fixes and enhancements Monitor system performance and make improvements for a better user experience Work closely with the development team to improve software performance...

Lead and manage our Kuala Lumpur Support Team, focusing on knowledge, performance, and development. Recruit, train, and mentor team members to ensure continuous improvement. Monitor operations to maintain process adherence and quality standards. Drive achievement of SLA targets, Customer Satisfaction, and operational metrics. Implement efficiency measures,...

**Job Details** - Participate in day-to-day operations for Client Operations and other cross-functional teams - Attain daily productivity goals while maintaining quality standards - Refine tools and processes around daily workflow, and maintain documentation for weekly management reporting - Open to overtime as needed to assist the global team in closing out...

Responsibilities: - Product Maintenance: Assist in the routine maintenance of our digital products, ensuring optimal performance and user satisfaction. - Operational Support: Work closely with the tech team to manage day-to-day operations of digital products, including troubleshooting and resolving issues. - Collaboration: Liaise between the tech team and...

Liaise with customers to obtain information and data required for system setup and implementation and support After Sales. - Identify the problem in the obtained information and data. Liaise with clients regarding issues and solutions for them. - Prepare and maintain system documentation in accordance with any new releases and updates. - Compiling and...

**Position Overview** **Responsibilities** - Greet and assist visitors, clients, and employees in a friendly and professional manner. - Maintain and update physical and electronic records, ensuring accuracy and confidentiality. - Organize and schedule appointments, meetings, and conferences, including coordinating calendars and making necessary...

**Introduction** **Your Role and Responsibilities** PROTEUS is looking for a Web Application Developer to join us. **Responsibilities** - Analyze user and business requirements. - Manage the design of software. - Manage software construction processes. - Oversee software testing. - Oversee security provisions in software. - Manage software management...

Position OverviewResponsibilities Greet and assist visitors, clients, and employees in a friendly and professional manner. Maintain and update physical and electronic records, ensuring accuracy and confidentiality. Organize and schedule appointments, meetings, and conferences, including coordinating calendars and making necessary arrangements. Assist with...

**About Us** **ChatDaddy** is a fast-growing tech company helping SMEs and Enterprises expand their businesses more efficiently by leveraging WhatsApp. We’re actively expanding into emerging markets and we’re looking for passionate, adventurous individuals to join us in this venture. **ChatDaddy Hero Products**: WhatsApp Team Inbox, WhatsApp Marketing,...

**About ChatDaddy**: ChatDaddy is a fast-growing tech company helping SMEs and Enterprises expand their businesses more efficiently by leveraging WhatsApp. We’re actively expanding into emerging markets and we’re looking for passionate, adventurous individuals to join us in this venture. ChatDaddy Hero Products: - WhatsApp Team Inbox - WhatsApp...

**About ChatDaddy**: ChatDaddy is a fast-growing tech company helping SMEs and Enterprises expand their businesses more efficiently by leveraging WhatsApp. We’re actively expanding into emerging markets and we’re looking for passionate, adventurous individuals to join us in this venture. ChatDaddy Hero Products: - WhatsApp Team Inbox - WhatsApp...

**About PROTEUS**: **Position Summary**: The Sales and Solution Consultant at PROTEUS will be instrumental in driving our business growth by developing strong client relationships and delivering tailored digital solutions. This role requires a blend of sales expertise and a solid understanding of technology to identify client needs and propose effective...

**Responsibilities include**: - Research and identify solutions to software and hardware issues. - Diagnose and troubleshoot technical issues, including account setup and network configuration. - Ask customers targeted questions to quickly understand the root of the problem. - Track computer system issues through to resolution, within agreed time limits. -...

Job Title: Customer Service Representative (Cantonese Voice and Non-Voice) **Joining Date**: - 1st July **Language Proficiency**: - Fluent in Cantonese (spoken) - Proficient in English (verbal, read, write) - Ability to write in Traditional Chinese **Responsibilities**: - Become a product expert to assist customers with the best solutions - Deliver...