Application Support L1

1 week ago


Bangsar South, Malaysia Agensi Pekerjaan Career Channel Sdn Bhd Full time

Responsibility:

  • Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times.
  • Own and track tickets within SLAs
  • Identify, resolve or manage the resolution of system issues
  • Take calls and service ticket requests on a ticket system
  • Supports internal clients with system admin tasks and product knowledge expert advice.
  • Seek more information, by asking the right questions to collect information to resolve the issue or escalate to a specialist
  • Communicate to Level 1, 2, 3 teams keeping clients and management informed
  • Manage escalation to 2nd Line
  • Technical Support is a 24 hours/ 5 days a week responsibility for customers around the world
  • Be a part of a scheduled shift rotation

Requirements:

  • Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times.
  • Min 5 years working experience
  • Own and track tickets within SLAs
  • Identify, resolve or manage the resolution of system issues
  • Take calls and service ticket requests on a ticket system
  • Supports internal clients with system admin tasks and product knowledge expert advice.
  • Seek more information, by asking the right questions to collect information to resolve the issue or escalate to a specialist
  • Communicate to Level 1, 2, 3 teams keeping clients and management informed
ü Manage escalation to 2nd Line

Pay:
RM3, RM5,000.00 per month

Schedule:

  • Monday to Friday

Application Question(s):

  • Which Programming language / Software you are experienced with? State atleast 1 that you can sit for Technical test.

Education:

  • Diploma/Advanced Diploma (required)

Experience:

Technical Support: 3 years (required)

  • Application support: 3 years (required)


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