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Application Support L1
1 week ago
Responsibility:
- Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times.
- Own and track tickets within SLAs
- Identify, resolve or manage the resolution of system issues
- Take calls and service ticket requests on a ticket system
- Supports internal clients with system admin tasks and product knowledge expert advice.
- Seek more information, by asking the right questions to collect information to resolve the issue or escalate to a specialist
- Communicate to Level 1, 2, 3 teams keeping clients and management informed
- Manage escalation to 2nd Line
- Technical Support is a 24 hours/ 5 days a week responsibility for customers around the world
- Be a part of a scheduled shift rotation
Requirements:
- Ability to keep Customer at the forefront of all requests and advocate for the Customer's needs at all times.
- Min 5 years working experience
- Own and track tickets within SLAs
- Identify, resolve or manage the resolution of system issues
- Take calls and service ticket requests on a ticket system
- Supports internal clients with system admin tasks and product knowledge expert advice.
- Seek more information, by asking the right questions to collect information to resolve the issue or escalate to a specialist
- Communicate to Level 1, 2, 3 teams keeping clients and management informed
Pay:
RM3, RM5,000.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- Which Programming language / Software you are experienced with? State atleast 1 that you can sit for Technical test.
Education:
- Diploma/Advanced Diploma (required)
Experience:
Technical Support: 3 years (required)
- Application support: 3 years (required)
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