Technical Support Executive

4 weeks ago


Puchong, Malaysia Red Contact Sdn Bhd Full time

**Job description**

**Responsibilities**
- Providing technical support to staff and clients, either in person or remotely, to set up systems and resolve technical issues within stipulated SLAs.
- Troubleshooting and resolving system, network, hardware, and software problems.
- Replacing faulty hardware components and coordinating with relevant departments for prompt resolution.
- Supporting operations by creating procedural documentation, generating reports, and following diagrams and instructions for system repairs and setups.
- Setting up user accounts and profiles, addressing password-related issues, and ensuring prompt response to call-outs within agreed time limits.
- Managing multiple open cases simultaneously, prioritizing them for timely resolution.
- Establishing and maintaining strong working relationships with customers, clients, vendors, and colleagues.

**Qualifications**
- Diploma / Degree holder IT / Computer Science.
- At least 1 year of working experience in related field is required for this position. **Fresh graduates are encourage to apply.**:

- Able to work efficiently and calmly in a very tight dateline environment.
- Proven success in contributing both in team-oriented environment and individually.
- Proven ability to work creatively and analytically in a problem-solving environment
- Strong sense of ownership and take pride of the quality of coding delivered.

**Job Types**: Full-time, Permanent

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift
- Monday to Friday

Ability to commute/relocate:

- Puchong: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Technical Support: 1 year (preferred)

Expected Start Date: 08/01/2023


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