Service Operation Center
2 days ago
**MAIN ACCOUNTABILITIES**
- Perform day to day technical support and fault management for all network products and services, monitoring alarms on customer router and DDoS.
- Manage day-to-day operational matters and functions of the SOC including daily traffic health reporting.
- To manage customer service problem/network outage as per SOC processes and procedures
- To adhere to SOC processes and Standard Operating Procedures (SOP)
- To perform escalation as per SOC processes and procedure during service problem/network outages
- To perform first level troubleshooting during service/network outages
- To perform escalation as per SOC’s procedures especially for cases involving the Core Network and/or Physical Last-Mile Access Layer.
- To manage customers during service/network outages
- To do escalation to other Department such as TAC/System during outages according to the SOP
- Responsible for problem/incident management, tracking of all issues, escalation and reporting according to the establish SOP
- To monitor network and services as per SOC processes and procedures
- To manage Data Center access as per SOP and adhere to customer’s visit as well requests.
- To well versed with Telegram and fast learner.
- To provide monthly reporting & incident reports to the customer
- To provide Incident report for every fault was raised.Rebooting or power cycling an equipment
- Resetting of sub-equipment by ejecting the device and re-inserting it
- Reading serial numbers on the equipmentRelaying status of the equipment status indicators
- Pushing a button or toggling a switch
- First-time patching for newly laid JB cross-connect order
- Providing visual verification (remote eyes) to assist troubleshooting efforts
- Plugging in a console port for remote management
- Troubleshooting your equipment with your assistance
- Taking inventory or taking digital pictures of your equipment/ allocated rack space within the data centre
- Assisting with physical installation, relocation or movement of your equipment
**REQUIREMENTS & SKILLS**
- Flexible individual who is able to adapt well.
- Able to handle pressure as job scope entails meeting high standards of organizational KPIs
- Willing to work on 24 x 7 shift and standby.
- Proficient in written and oral English and Bahasa Malaysia.
- Minimum qualifications: Degree in Data Communications and Networking, any Engineering field.
- 1 to 2 years’ experience in a Network Operation Centre environment.
- Fresh graduates are encouraged to apply.
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM2,300.00 per month
**Benefits**:
- Meal allowance
-
Operations and Fusion Center Lead
1 day ago
Cyberjaya, Malaysia Dell Full timeThe Dell Security & Resiliency organization (SRO) manages the security risk across all aspects of Dell’s business.We are currently experiencing incredible growth to meet the security needs of the world’s largest technology company.With team members located in over 15 countries, you will have an excellent opportunity to influence the security culture at...
-
Analyst, IT Service Operations
1 day ago
Cyberjaya, Malaysia Dell Technologies Full timeIT Service Operations Analyst Join us as a IT Service Operations Analyst on our Information Technology team in Cyberjaya to do the best work of your career and make a profound social impact. What you’ll achieve You will: - Provide global network support for user and monitoring Incident and resolve issues within SLA- Provide support for LAN/WAN, DNS,...
-
Art Shop Assistant
7 days ago
Cyberjaya, Malaysia G FOR U CRAFT CENTER Full time**Responsibilities**: To assist in general shop operation, Mainly to assist on general admin work and other job related task including basic art class teaching (Training will be provided). **Requirement**: Microsoft office and basic computer knowledge. **Age**: 18 - 35 **Min Education Level**: Min Diploma and above in any fields. Fresh graduates are...
-
Ccaas- Migration Specialist
3 days ago
Cyberjaya, Malaysia DHL Full timeDHL Group, the logistics provider of the world with 590,000 employees in more than 220 countries and territories. In a global business like ours, the opportunities are endless. So, join us, work with us, grow with us and stay with us. Discover the positive impact you can make and build an amazing career with us. We are an organization that is not just...
-
IT Application Service
1 day ago
Cyberjaya, Malaysia Ansell Global Trading Center (Malaysia) Sdn. Bhd. (1088855-W) Full time**Reporting to the Senior Manager Global Packaging, you will**: - Liaison with stakeholders andIT team members to ensure that system maintenance and backup is properly scheduled, and stakeholders adequately prepared for it. - Conduct regular maintenance services and trouble-shooting for all systems under preventive maintenance program. - Diagnose all...
-
Team Leader
10 hours ago
Cyberjaya, Malaysia Gratitude Inc. Full time**Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Japanese language english Team Leader Supervisor Skills Operations Supervisor Japenese Team lead operation Team leader BPO Proficient in English - **Job...
-
Service Desk Analyst
10 hours ago
Cyberjaya, Malaysia DHL Full time**SUMMARY** Begin your career with DHL IT Services! We are seeking for a talented Service Desk Analyst to join our team. You will ensure that requests for assistance are accurately logged, assigned and responded to in a timely manner, according to agreed standards and procedures ensuring that the services offered are carried out within the agreed Service...
-
Customer Service Advisor(Mandarine
3 days ago
Cyberjaya, Malaysia Eunoia CX Sdn Bhd Full time**Requirements**: - Willing to work in normal working office hour. - Mandarin/Cantonese Speaker with a good proficiency in English. - Preferably 3 year(s) of work experience in call center environment / healthcare / insurance. **Responsibilities**: - Escalate enquiries to relevant departments, and to follow up on enquiries with the customer. - Issue...
-
IT Service Desk
1 day ago
Cyberjaya, Malaysia Agensi Pekerjaan Ideal Reliance Sdn Bhd Full time**What you’ll be doing**: - Spends the required number of hours of online time per day on the phones assisting clients. - Should resolve cases primarily at desk via remote method. - Able to own, maintain and resolve all cases which is assigned to you end to end. - Achieves at minimum a level 3 or above in their Key Responsibility Area goals. - Directly...
-
Mechanic Mekanik Foreman
1 week ago
Cyberjaya, Malaysia Vebo Auto Service SDN. BHD. Full timeList-ID: 102897169Today 15:25 **Job Description**: - Introduction Vebo Auto Service Sdn Bhd is a premium independent automotive service and repair center based in Cyberjaya, Selangor. We specialises in BMW and Mini car models. In view of strong customer demand and future expansion, we’re looking to hire highly experienced and qualified automotive...
-
Mechanic Technician Foreman for Bmw
1 day ago
Cyberjaya, Malaysia Vebo Auto Service SDN. BHD. Full timeIntroduction Vebo Auto Service Sdn Bhd is a premium independent automotive service and repair center based in Cyberjaya, Selangor. We specialises in BMW and Mini car models. In view of strong customer demand and future expansion, we’re looking to hire highly experienced and qualified automotive technicians to join our team. **Responsibilities**: Our...
-
Cyberjaya, Malaysia NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Assistant Finance Manager
3 days ago
Cyberjaya, Malaysia Millennium Technology Services Full time**Millennium Technology Services (MTS),** headquartered in Singapore, is a global provider of world-class business solutions and IT services. With a strong focus on serving multinational corporations, MTS caters to over 90 Fortune 500 clients across the globe. Our commitment extends to 15 countries, where we operate through 24 business entities. While our...
-
Branch Manager
3 days ago
Cyberjaya, Malaysia Kidskool Cyberjaya Full time**Your Role**: - Ensure that the school meets or exceeds all licensing requirements and maintains a high level of quality and safety. - Develop and implement policies and procedures for the center to ensure efficient and effective operations. - Hire, train, and manage a team of teachers, administrative staff, and support staff to ensure that the center is...
-
Operation Associate
10 hours ago
Cyberjaya, Malaysia AXAI DIGITAL SDN BHD Full timeOperations managers plan, oversee and coordinate the daily operations of production of goods and provision of services. They also formulate and implement company policies and plan the use of human resources and materials. Axaipay by Axai Digital Sdn Bhd, is a smarter, faster and safer payment solution to orchestra micro, small and medium enterprises’...
-
Technical Support
1 day ago
Cyberjaya, Malaysia SCGS MALAYSIA SDN BHD Full timeThe level 1 Technical and Pre/Post-Sales Support Representative Agent is the initial request handler who takes the incoming customer request. Mission Statement: We will be the greatest customer engagement services company in the world, rich in diversity and talent. Operating Philosophy: Visibility - Allows us to quickly see and address problems and...
-
Finance Administrator
1 week ago
Cyberjaya, Malaysia Vantage Data Centers Full timeAbout Vantage Data Centers Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and...
-
Principal Architect
2 days ago
Cyberjaya, Malaysia DHL Full time**About the role**: **About the role**: The role will be a part of an IT Services Digital Workspace organization, focusing on Platform (Endpoint management) related topics and services. The team itself leads Design and sometimes Engineering tasks and is centered on transitioning to MS management technologies (MeM). After the full transition, the role is...
-
Project Manager
10 hours ago
Cyberjaya, Malaysia DHL Full time**About the role**: - We are looking for an IT Project Manager to join our Project Management team in the Digital Workspace Services department of DHL IT Services. Our department is focused on technologies used within Desktop (End User Services), Collaboration, Identity and Mobile Device Management areas such as Windows 10, Microsoft 365, Azure / Active...
-
Operation Manager
1 day ago
Cyberjaya, Malaysia Madre Sdn Bhd Full time**Job description**: - Oversee equipment & property maintenance - Training and perform regular performance, and provide feedback to achieve KPIs - Provide solutions that address performance issues in a timely and effective manner - Plan, manage, coordinate and monitor the operational functions to include staffing, process flow, budget management, and daily...