Branch Manager

3 weeks ago

Kuala Lumpur, Malaysia United Chinese Bank Full time

**Responsibilities**:

- Develop and execute business plan and strategy in line with achieving the branch contribution to profitability and growth.
- Proactive lead and manage the sales force in achieving the desired sales targets, across all business segments.
- Effective ownership and execution role of single captain in promoting and establishing business contacts and manage relationships for expansion of business opportunities.
- Undertake leadership responsibility in constantly developing and maintaining a healthy & energetic team performance. Priority to branch role transformation staff / skill development (upskill and reskill). To inspire employee engagement for positive organisation outcome.
- Exhibit exemplary maturity in balancing business development, business risks, operational effectiveness, vis-a-vis meeting compliance and regulatory discipline.
- As key customer point of contact and relationship management on the ground, passionately champion the customer service engagement journey, focusing on positive customer satisfaction and inspiring service experiences.
- Oversight on branch operations, risk management, audit, timely compliant management and superior branch operational efficiency. Committed to a culture of risk management / corporate governance and be a role model.
- Support and drive our digital initiative to deliver seamless and integrated experience that span beyond banking to anticipate and satisfy customers' needs. Promote digital adoption such as digital literacy and capabilities in branches, to be ready for digital future and facilitate business digitalisation journey through the FinLab Jom Transformation initiatives.
- Promote the Bank's regional franchise through facilitation of cross-border banking, and support for Foreign Direct Investment (FDI).

**Job Requirements**
- Proven leadership skills in leading and influence teams and experience in indirect leadership for local market teams.
- High level of business acumen and deep knowledge of each business (PFS, BB, Wholesales Banking) to ensure channels sales optimisation & channel cost efficiency.
- Persuasive communicator and the ability to influence and drive results through others without direct authority. Good interpersonal, negotiation, analytical, and problem solving skills.
- Excellent communication skills, both verbal and written, with the ability to speak comfortably in front of large audiences and converse with high-profile clients.
- Self-motivated and comfortable in the dynamic atmosphere of a technical organization with a rapidly-expanding customer base.
- Knowledge and compliance of Corporate Governance, Risk Management, AML/CFT, and Regulatory guidelines.
- Digital Savvy - stay up to date and embrace the digital changes and technological trend.
- Have a growth mind set, passionate about continuous learning and self-development.
- Minimum 6 years' relevant work experience in banking.

**Be a part of UOB Family

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