Customer Service Executive
6 months ago
Responsibilities:
- Answer customer calls and register them in the service management system by following the call management process and quality compliance requirements
- Assign service orders and dispatch Field Services Engineers (FSE’s)
- Order spare parts if required and dispatch to FSEs/ customers. Coordinate inbound/ outbound delivery of parts, and local shipment to customer site
- Follow up on the delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
- Plan & coordinate the Preventive Maintenance. Schedule with customers & FSE. Escalate to CS Delivery Manager for non-compliance
- Prepare requested services and spare parts quotations to customer
- Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
- Generate Reports using excel formula such as vlookup and pivot table
- Other ad-hoc duties as assigned
**Requirements**:
- Possess good communication and interpersonal skills.
- At least 2 years of relevant experience
- Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table)
- Able to multi-task in fast pace environment
- Positive attitude, the enthusiasm to learn and the ability to work in a team
Pay: RM3,000.00 - RM4,000.00 per month
Schedule:
- Day shift
- Monday to Friday
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer support: 3 years (preferred)
- Logistics: 2 years (preferred)
**Language**:
- English (preferred)
- Bahasa (preferred)
**Location**:
- Kuala Lumpur (required)
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