Native Japanese

6 months ago

Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

Vacancy: Native Japanese - Trainer

Location: Kuala Lumpur Sentral, Malaysia.

Salary Max: RM 11, 500

Account: Trainer for Travel app

Language: Japanese + English

Headcounts: 2

Joining Date: ASAP or with Notice period

Work Hour: Mon to Sun, 8am to 11.30pm (Rotational shift)

Diploma or Bachelor 's degree - with at least 1 year Team lead experience in Content Moderator/Customer Service experience

Roles & Responsibilities:
Train agents on product and process, as and when there are NHT batches

Monitor contacts and find out areas of opportunity

Work closely with Ops and Quality team design action plans to plug areas of opportunity

Responsible for defined training conversion

Manage retention during training

Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers

Demonstrate innovation in training by carrying floor requirement into classroom training.

Maintain Data as per training Processes

Must have excellent presentation and communication skills.

Should be able to drive key performance metrics related to training

Must be flexible to work in 24X7 environment (night shifts and weekends basis scope)

Must be flexible to being up-skilled on VASS & quality

Proficient with MS Office

Should have basic knowledge of process mapping

Production hours to be given daily in the absence of NH training

**Qualifications**:
Bachelor's Degree in related field from a four-year college or university with less than one year of relevant experience preferred

Effective communication skills, both written and verbal

Proficient in Microsoft Office

Ability to multitask and meet timelines on deliverable

Detail-oriented.

NOTE: The paperwork and relocation expenses will be handled by the company

**Job Types**: Full-time, Permanent

Pay: RM11,500.00 per month

Application Question(s):

- What nationality are you?
- Are you willing to relocate to Malaysia?
- How many years of Trainer experience do you have?

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