Chat Support
6 months ago
**Vacancy: - Chat Support - Native Japanese**
Location: Kuala Lumpur, Malaysia
**Salary**: With Exp: from RM8600 (Basic) + RM1000 (Complexity Allowance) + RM200 (Housing Allowance)
Language: Japanese + English
Profile: Chat Support
Timings: Rotational Shifts (24*7)
Headcount: 3
Min Requirements:
- Degree - No CS experience
- Diploma - 1 year CS experience
- SPM- 3 years’ experience***:
**DUTIES AND RESPONSIBILITIES**:
- Understand customer enquiries and ensure they are answered or routed through the
appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as
required.
- Perform all procedures accurately, including following documented call flows, work processes,
data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers
are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the
processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native
speakers, in their native language
**NOTE: The paper work and relocation expenses will be handle by the company.**
**Job Types**: Full-time, Permanent
**Salary**: RM8,600.00 - RM9,000.00 per month
Application Question(s):
- What nationality are you?
- Are you willing to relocate to Malaysia?
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