Chat Support Representative

2 weeks ago


Kuala Lumpur, Malaysia Gratitude Inc. Full time

**Role**:Chat Support Executive

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Chat

Key Skills: Vietnamese
- **Job Title**: Chat Support Representative (Vietnamese Speaker)

**Salary Range**: RM3,700 - RM4,000

We are currently seeking a highly motivated and customer-oriented individual to join our team as a Chat Support Representative. This role requires proficiency in both English and Vietnamese, as well as a commitment to providing exceptional customer service through chat support. If you meet the qualifications below and are passionate about delivering outstanding customer experiences, we invite you to apply.

**Qualifications**:

- Bachelor’s Degree holder with a valid passport for the next 14 months.
- Must be located in Vietnam.
- Excellent English communication skills, both written and spoken.
- Ability to work on a rotational shift 24/7, including weekends and holidays.

**Responsibilities**:

- Respond promptly and professionally to customer inquiries through chat support.
- Provide accurate information and assistance to customers regarding products or services.
- Handle customer issues and complaints with empathy and efficiency.
- Collaborate with other teams to ensure timely resolution of customer concerns.
- Maintain thorough and up-to-date knowledge of products and services.
- Work effectively in a fast-paced and dynamic environment.


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