Data Analyst
2 weeks ago
1. Able to understand & Analyze Customer Experience 2. Develop customized report & refine existing report for Operations team. 3. Validate data with stakeholders before implementing new reporting framework. 3. Provide daily, weekly & monthly reports as per operations and management requirements. 4. Assist in operational insights development to provide opportunities for continuous improvement of our operations. 5. Implement process to maintain data integrity & accuracy across entire reporting function. 6. Identify & interpret trends based on operations performance report. 7. Identify gaps and impact in Operations performance & support to drive improvements. 8. Manage & deliver reporting/analytics request for various project 9. Cross-Support Real Time Analyst/Work Force Management team where necessary 10. Any other ad-hoc task assigned to you from your respective supervisor.
Miragold Sdn Bhd is committed in delivering the highest standard of customer service to every customer. We promise to be fair, courteous, respectful, responsive, accountable, and we strive for continuous improvement.
Bachelor's or Equivalent
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