Credit Control Officer
2 months ago
**Role Summary**:
**What you’ll be doing**:
- Liaise with customers, inter departmentally and cross functionally to resolve customer account queries/disputes.
- Responsible for generating operation reports for weekly account receivable and daily payment reminder
- Perform regular monitoring of customer(s) payment promises to ensure no broken payment promises.
- Ensure all outstanding balances or potential bad debts are being actively pursued in a professional manner.
- To be acquainted with and to ensure compliance with company collection policy and procedures.
- To proactively highlight and/or escalate aged open items to reduce DBO.
- Perform in-depth analysis on customer payment behaviors and review it progressively with the Team Lead.
- To follow-up with respective stakeholders to resolve dispute items and improve dispute resolution turnaround time.
- Prepare weekly and month end reporting timely and accurately.
- Perform ad hoc refund requests.
**Requirements**:
- Minimum of 3 years’ experience working in Credit Control in a sizable organization. Experience in the travel or service industry is a plus.
**Finance/Accountancy/Banking or equivalent.**
- Able to maintain the balance between flexibility and persistency on the policy when facing resistance.
- Attention to details, methodical, organized, and able to assess and promptly resolve problems.
- Able to set priorities and manage own time to meet deadlines and objectives within team.
- Immediate availability is preferred.
**Job Types**: Full-time, Permanent
**Salary**: RM3,000.00 - RM4,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
Application Question(s):
- Able to start immediate?
**Education**:
- Bachelor's (preferred)
**Experience**:
- Credit Control Officer: 2 years (preferred)
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