Customer Support Europe Market- Tiktok

3 weeks ago

Kuala Lumpur, Malaysia TDCX MALAYSIA SDN. BHD Full time

**Project
- TikTok**

**Position
- **Product Support Technologist / Customer Service

**Office-** KL Sentral

**Market-** Europe

**Intake-** 22nd Feb 2024 (Thursday)

**Operation hours-** 3pm to 12am/ 4pm to 1am (included 1 hour break)/ 5 working days (Rotation off days)

**Salary**:

- From 3.5k to 4.5k (Basic + Daily Allowances + Monthly KPI)

**Job description**:

- Own and drive query resolution through collaboration with in-house product operations & engineering groups to resolve all types of queries.
- Drive overall customer satisfaction metrics ensuring service quality through case journey and providing regular updates across touch points.
- Drive adherence to service levels across channels and achieve Best in Class productivity, impacting resolution times for end customers.
- Partner with in-house technical specialists to educate advertisers on product features and common issue types

**TDCX Benefits**:
1. Permanent role

2. Medical benefits (eg. Insurance & Medical claims)

3. Annual leaves up to 15 days

4. Great career opportunities

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: RM3,500.00 - RM4,500.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Attendance bonus
- Commission pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- E-commerce: 1 year (required)

**Language**:

- English (preferred)

Ability to Commute:

- Kuala Lumpur (required)

Ability to Relocate:

- Kuala Lumpur: Relocate before starting work (required)

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