Programs Manager

5 months ago

Remote, Malaysia Ulula Canada Inc Full time

**About Ulula**

Ulula is a social enterprise that aims to improve working conditions in mining, manufacturing and agribusiness by sourcing and processing accurate and timely insights directly from workers and communities around the world. Our software and analytics platform connects directly and anonymously with our target stakeholders to obtain honest feedback and create more transparent and responsible supply chains. We have projects across the globe including India, China, Malaysia, Peru, South Africa with clients ranging from NGOs to government departments to household name brands.

**About the Role**

Working with the Senior Manager - Programs and Advisory services, you will be responsible for program development, coordination and client communication throughout the lifecycle of a project to ensure effective implementation and delivery of outputs. The role will require flexibility and agility to take on various tasks including research, proposal writing, project documentation, activities management, and client success. The Program Manager will also closely collaborate with the rest of the Programs team, keeping timelines, tracking milestones, validating technical solutions, and liaising with the client.

What you’ll do:

- Coordinate the development and deployment of key programs
- Manage and track activities, timelines and milestones
- Own regular communication with clients to share project progress, source feedback and decisions, and promptly resolve issues and concerns
- Liaise with internal stakeholders within the Programs team for programmatic decision making
- Work closely with the Implementation team to execute successfully on client handover, training and onboarding on the Ulula platform, and encourage continuous uptake and usage
- Coordinate project reporting, collaborating directly with the Product team
- Gather client feedback and ideas to inform platform advancements
- Organize and attend teleconference meetings with clients
- Support the Programs team with research, and proposal writing
- Occasional travel may be required

**Your preferred profile**:

- Social science background with knowledge and experience in supply chains, corporate sourcing, ethical procurement, community relations and social impact, sustainability, international development, social impact tech, and/or business and human rights
- 5+ years’ experience working with international stakeholders, delivering similar projects and coordinating client communications
- Familiar with measuring and tracking project delivery success metrics
- Excellent communication skills, both oral and written
- Fluency in English is mandatory; other languages are considered an advantage
- Open and available to working hours that will have some overlap with the EST AM time zone
- Organized, conscientious and accountable

**What sets you apart**:

- Familiarity with the auditing industry and international certification standards (i.e. BSCI, ETI, SA8000), industry associations (e.g. Amfori), and sustainability entities (i.e. SEDEX, RSPO), or knowledge and experience in community relations, corporate social responsibility programs (esp. from the agriculture, international development, mining, oil & gas, infrastructure sectors)
- Understanding of labour, human and community rights issues in global supply chains
- Desire to learn, become familiar with and advocate for the use of modern technologies
- Ability to assimilate knowledge quickly and effectively
- Self-motivated with a tolerance for ambiguity and change, with high desire to take ownership of projects
- Passion for equality and safe workplaces

**Company perks and culture**:

- Competitive compensation
- Work on a high achieving and driven multi-cultural team in a fast-paced environment
- Interact with global companies and organizations
- Remote work from home arrangement

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