Contact Centre Support Specialist

Dedicated to delivering exceptional customer experiences, DCS Card Centre Pte. Ltd. is seeking an experienced Operations Team Lead to join our team.The ideal candidate will have a proven track record in managing high-performing teams, with expertise in process improvements, workforce scheduling, and resource allocation.Key Responsibilities:Leadership and...

We are looking for a Senior Supervisor, Contact Centre to join our team at DCS Card Centre Pte. Ltd.This role involves leading a team of customer-facing representatives, ensuring that they provide exceptional customer experiences and meet the company's quality standards.Key Responsibilities:Team LeadershipLead a team of customer-facing representatives,...

Client Support Executive - Contact Centre (Supporting Hing Kong) **Company**: MMC Corporate **Description**: **Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving...

**Req ID**:276948 We are currently seeking a Contact Centre Support Specialist - Production Support to join our team in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur (MY-14), Malaysia (MY). **Requirement**: - Support day-to-day IT operations - production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact...

**Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

**Singapore Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...

Join a dynamic and growing organization and become a key member of our Contact Centre team!As a Contact Centre Agent, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Handle customer inquiries and provide assistance.Resolve customer complaints and escalations.Identify and escalate priority...

**Job Title**: Executive, Contact Centre Quality & Support **Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields,...

As a Contact Centre Expert at OCBC, you will play a critical role in delivering exceptional customer experiences and driving business growth.Your primary responsibility will be to handle customer calls, respond to queries, and resolve issues in a timely and professional manner.You will also be expected to maintain accurate records, provide feedback to...

Senior Role in Contact Centre ManagementWe are looking for a highly experienced and motivated Senior Contact Centre Manager to join our team at TDCX Inc. In this role, you will be responsible for managing the day-to-day operations of our contact centre, ensuring that we deliver exceptional customer experiences.As a leader, you will be responsible for...

About Our TeamUM Specialist Centre Sdn Bhd is part of an integrated regional healthcare hub with University Malaya Medical Centre (UMMC) and the Faculty of Medicine of University Malaya.Our team is comprised of highly skilled and experienced healthcare professionals who are dedicated to providing high-quality patient care.Job Requirements:Candidate must...

**Client Support Executive - Contact Centre (Supporting Singapore)** **What can you expect?** - Be a part of a regional operational shared service center - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Career Development and Training Opportunities - Explore opportunities to work on...

**JOB DESCRIPTION**: - Make outbound calls to patients to book/reschedule appointments. - Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions. - Provide excellent and high-quality service in a timely and professional manner. - Ensure KPIs targets (e.g. customer satisfaction index, first...

Job DescriptionWe are seeking a skilled Call Centre Support SpecialistThe successful candidate will be responsible for providing high-quality support to customers through various communication channels.You will be the first point of contact for customers, handling their queries and resolving issues in a timely and professional manner.Key...

Client Support Specialist - EB Claims Contact Centre (Supporting Hong Kong) **Company**: MMC Corporate **Description**: **Hong Kong ASO Contact Centre** - Hong Kong ASO (Administrative Services Only) handling customer inquiries and providing assistance in Employee Benefits Claims line. - Resolving customer complaints and escalations: The contact centre...

Job OverviewCIMB Bank Berhad is seeking a skilled Contact Centre Consultant to join our team. As a key member of our customer service department, you will be responsible for delivering world-class customer experience through effective communication and problem-solving skills.Key ResponsibilitiesHandle customer enquiries in a professional and courteous...

Career Opportunities in Customer ExperienceTDCX Inc. is a leading provider of transformative digital CX solutions, enabling world-leading brands to acquire new customers, build customer loyalty, and protect their online communities.We are seeking a highly experienced and motivated Lead Contact Centre Operations to join our team. In this role, you will be...

About the RoleWe are looking for a highly motivated and experienced Contact Centre Professional to join our team. As a Contact Centre Professional, you will be responsible for delivering exceptional customer service and support to our clients.Responsibilities:Attend to inbound calls enquiries over various consumer financial products and services.Handle calls...

**Position: Executive Contact Centre** **Working Location: Bangsar, Kuala Lumpur** **Working Hours: Monday to Friday 8.45am - 5.45pm** **Salary: RM2500 to RM3000** **Other Benefits**: Annual Leave Sick Leave Medical Claim EPF & SOCSO Contribution Work location near to public transportation **Qualifications**: - Able to communicate in Mandarin, English...

**Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields, to enhanced Contact Centre service delivery and resolve root...