Infrastructure Specialist

2 days ago


Petaling Jaya, Malaysia Abbott Laboratories Full time

**_MAIN RESPONSIBILITIES_**
- Responsible for the installation, repair and preventative maintenance of personal computers (PCs), networks, telephony, printers and related systems.
- May assist Network Administrator with troubleshooting of networks.
- Higher level of trouble shooting and remediation. Work with resources out of their group, providing coordination. Multi tasks / technologies. Develop documentation.
- Printer, copiers, MFD, scanner, projectors, TV supports

**_ REQUIREMENTS_**
- Typically a minimum of 5 or more years of progressively more responsible related work experience covering a demonstrated mastery of all aspects of desktop automation products and services; considerable experience troubleshooting computer hardware and a working knowledge of PC operating systems.
- Demonstrated eye-hand coordination and capable of working with a variety of small precision devices. Demonstrated ability to read, write, and perform a range of mathematics and measurements. Considerable oral/written interpersonal, communication, organizational skills.
- Escalate issues as appropriate and act as a technical escalation point
- Maintain a high level of customer satisfaction
- Identify technical and process issues and recommend improvements
- Coordination and consulting with client areas to help analysis problems and needs and recommend technical solutions.
- Must be adept at handling multiple assignments and be able to operate in a diverse cross-functional team.
- Must be willing to provide on call and standby supports
- Project management skill is preferred.
- MCSA, MSCE (Microsoft Certified Systems Engineer) or other technical certification will be considered an advantage.
- At least 5 year(s) of working experience in the related field is required for this position.
- Contract position(s) available.



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