![Manpower Staffing Services (Malaysia) Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Finance - Lending Operations Coordinator
2 weeks ago
With a vision to become the best mobile financial services platform for SEA people: to live, earn, and play Financial Group is one of the largest and fastest-growing fintech players in the region. Enabled with a relentless pursuit for excellence, we aim to deliver the smoothest and most relevant financial services across payments, lending, insurance, and investments in the region.
- Everyone should have equal opportunities to access Payments and Financial services. In the Financial Group (GFG), we empower the people of Southeast Asia, from consumers and drivers to every-day entrepreneurs, by enabling financial inclusion for the underserved.
- Your core responsibilities are one of our backbones of operations which are
- ensure eStamping end to end processes are executed smoothly in a timely manner
- ensure all escalated grab support tickets are cleared in a timely manner
- We work fast, push the boundaries, try new things and sometimes they don’t work, so we embrace failure and lifelong learning.
- eStamping
- Submit all eStamping to STAMPS portal within 30days upon loan disbursement
- Monitor submission status.
- Prepare payment for Ready To Pay submission and ensure payment is done within 30days upon submission review date.
- Extract estamping certificates
- Monitor incoming level 2 tickets and resolve quickly within SLA
- Ensure no backlog in the bucket end of the day
- Prepare / summarize statistic breakdown at product level for all escalated tickets
- Lead and improve the way in processing smooth Level 2 customer support in order to meet the performance metrics.
- Ability to re-prioritize and adapt to an exciting, ever-changing environment.
- Must possess at least a Diploma in any relevant field (preferred).
- Customer Service in the financial / banking industry, payments, cards, banks, e-wallets.
- Exposure to Zendesk. (preferred)
- Exposure to eStamping process & STAMPS portal. (preferred)
- Proficiency in Microsoft PowerPoint, Excel and Word / Google Doc, Sheet, Slide
- Knowledge of SQL/ Phyton / web languages (HTML coding, APIs) / Microsoft BI / Google Script / any scripting language is required.
- Passionate about customer service and technology.
- Strong verbal and written communication skills in English, Malay and Mandarin (not a must) languages
- Can thrive in dynamic, fast-paced, and results-oriented teams under mínimal supervision.
- Customer-centric and attention to details.
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM2,700.00 - RM3,200.00 per month
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Damansara Utama: Reliably commute or planning to relocate before starting work (required)
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