IT Technical Support Analyst

7 months ago


Senai, Malaysia MINDE Group Full time

Technology Support
- Responds to user raised incidents concerning hardware, software and network technology support 24x7x365.
- Participates in all activities related to technical support which includes, but is not limited to, researching technical issues, resolving technical issues, managing 3rd party technology support vendors.
- Executes to service level agreements identified by the business units..
- Escalates complex issues to more experienced IT staff.

Enterprise Systems
- Configures and deploys enterprise hardware, software and network systems provided by the IT function.
- Designs, develops, analyzes, documents, maintains, administers and/or supports enterprise hardware, software and network systems.
- Indentifies and implements related process improvements and automations.

Desktop Applications

Project Involvement
- Applies systems analysis techniques and consults with users to develop network, hardware, software and/or system functional requirements specifications
- Assists the broader IT team in implementing and supporting enterprise technology solutions through all phases of the development lifecycle.
- Leads small to mid-size projects and/or serves as technical project resource on larger projects.

**Salary**: Up to RM5,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Senai: Reliably commute or planning to relocate before starting work (required)



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