IT Support Officer

3 weeks ago


Senai, Malaysia Mybrush Industries Sdn Bhd Full time

At Mybrush Group of Companies, we are passionate about continuously developing and delivering significant technologies in injection molding and assembly. If you are resilient, have high self-motivation, and are up to challenges, this is the opportunity for you

IT Support Officer / Executive

Job Descriptions:

- To act as End-User support by attending to ticketing cases promptly, prioritize based on urgency and ensure timely resolution.
- Provide technical assistance for hardware, software and network-related problems.
- Troubleshoot and resolve infrastructure-related issues, including network connectivity, server performance and storage problems.
- Implement and maintain an IT asset management system to track hardware and software assets including license compliance and inventory controls.
- Maintain accurate and up-to-date documentation of IT systems, processes and configurations.
- Collaborate with other IT team members to support ongoing projects, system upgrades and technology implementations.
- Any other duties as directed by the Team Head from time to time.

Job Requirements:

- Minimum of 2 years of relevant working experience in IT Support, Infrastructure or a similar role.
- Proficient in troubleshooting and resolving technical issues.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and collaborate effectively in as team.
- Work independently to provide end-user support service with mínimal supervision.
- Ability to handle a high volume of request including unplanned and unscheduled request.

**Salary**: RM2,000.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Senai: Reliably commute or willing to relocate with an employer-provided relocation package (required)


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