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IT Support Officer
3 weeks ago
At Mybrush Group of Companies, we are passionate about continuously developing and delivering significant technologies in injection molding and assembly. If you are resilient, have high self-motivation, and are up to challenges, this is the opportunity for you
IT Support Officer / Executive
Job Descriptions:
- To act as End-User support by attending to ticketing cases promptly, prioritize based on urgency and ensure timely resolution.
- Provide technical assistance for hardware, software and network-related problems.
- Troubleshoot and resolve infrastructure-related issues, including network connectivity, server performance and storage problems.
- Implement and maintain an IT asset management system to track hardware and software assets including license compliance and inventory controls.
- Maintain accurate and up-to-date documentation of IT systems, processes and configurations.
- Collaborate with other IT team members to support ongoing projects, system upgrades and technology implementations.
- Any other duties as directed by the Team Head from time to time.
Job Requirements:
- Minimum of 2 years of relevant working experience in IT Support, Infrastructure or a similar role.
- Proficient in troubleshooting and resolving technical issues.
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to work independently and collaborate effectively in as team.
- Work independently to provide end-user support service with mínimal supervision.
- Ability to handle a high volume of request including unplanned and unscheduled request.
**Salary**: RM2,000.00 - RM4,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Senai: Reliably commute or willing to relocate with an employer-provided relocation package (required)
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