Project/operations Executive, Market Access

9 months ago

Kuala Lumpur, Malaysia Ipsos Full time

The Project or Operations Executive/Senior Project or Operations Executive/Project or Operations Manager is accountable and will report directly to the Market Access Team Lead for Ipsos Singapore. The work scope is to lead/assist with Market Access & HEOR engagements. He/she will be responsible for:

- Supporting fieldwork-related aspects of proposal development
- Successful study initiation & set-up
- Prudent and accurate budget management
- Timely research approach set-up and fieldwork management (both via internal panels and via external vendors)
- Management of the Ipsos Payer Panel
- Data/report checking
- Project closing and supporting selected administrative tasks

**Specific roles & responsibilities**

**Supporting fieldwork-related aspects of proposal development**
- Lead in: _
- Obtain external vendor quotes to support fieldwork costing of proposals. Alternatively estimate costs if fieldwork is to be conducted internally
- Estimate quotes of venue hiring for externally held meetings such as advisory boards, workshops etc.
- Produce side by side analysis of quotes to optimise value of selected vendor
- Negotiations with vendors

**Study Initiation & Set-up**
- Lead in: _
- Review of final scope against costs/assumptions
- Organize and confirm all client pharmacovigilance, compliance and adverse event reporting requirements / get necessary templates, training materials and understand processes
- Create and manage fieldwork schedule/timings, in consultation with the Relevant Project Manager (RPM)
- Set up project folder on Ipsos servers and ensure/support project team compliance with storage of key documents throughout the project (proposal documents, costing sheets, signed contracts, key research materials and outputs, etc.)

**Budget Management**
- Lead in: _
- Setup and maintain Budget Monitoring
- Manage scope of fieldwork, maintain additional requests and out of scope cost logs
- Provide fieldwork budget updates in (regular) internal project meetings or at agreed/appropriate frequency
- Calculations and management of additional costs throughout, in agreement with RPM
- Manage all supplier invoices and internal budgets, in agreement with RPM

**Research Set-up & Fieldwork management - Quantitative & Qualitative**

**_(Note that regardless the task listed, final sign-off must be made by RPM) _**
- Lead in (as applies to research requirements): _
- Upon final sign off from RPM, to check screener/recruitment criteria (logic, clarity, feasibility, to specs etc.). Any changes would require RPM approval.
- Upon final sign off from RPM, questionnaire checked for field suitability (feasibility, data implications, LOI, pre-testing logic & scope creep). Any changes would require RPM approval.
- Set up and monitor agreed supplier quotas
- Materials sent to Ipsos operational teams and/or suppliers for review
- Internal questionnaire briefing/set-up meeting, and coordinate field teams/supplier briefing (notes to be prepared by RPM)
- Support scripting process to delivery of test link (Quant)
- Management of translation process, and high level local language review and QC
- Scheduling and arranging facilities, venue, incentives and fieldwork packs
- Organization of respondent consent/permission/NDAs or similar
- Soft launch of market(s) in field, QC of soft launch data
- Overall management and adjustment of sample and/or quotas throughout
- Ongoing communication during field with teams/suppliers
- Managing all pre-field engagement activities to keep participants engaged prior to field (Qual)
- Confirm all interviewing details with each participant (including pre-tasks) (Qual)
- Maintain interviewing schedules based on recruitment efforts (Qual)
- Manage attendance logistics on day of field or during field (participants, moderators, sim trans etc.) (Qual)
- Reconfirm AE reporting responsibilities and monitor reporting throughout fieldwork / address queries / file AE reports
- Regular fieldwork progress updates
- Regular QC of in field metrics (RR, LOI, IR etc.), quality - straight liners/speeders/outliers etc. (Quant)
- Review of final quota achievement for fieldwork close

**Management of the Ipsos Payer Panel**
- Support the continuous expansion effort of the Market Access panel: Identify and onboard new contacts/panel members through desk research and new outreach
- Foster and maintain positive relationships with regular key advisors (panel members)
- If fieldwork managed internally by Ipsos, follow standard operating procedures and processes to ensure that advisor communication, recruitment, data storage and remuneration (honoraria and expenses payment) is undertaken in a way which is consistent with national and international laws and codes of conduct, as well as client-specific and Ipsos business conduct rules
- Assist project teams in addressing and responding to client fieldwork-related requests.

**Data/report checking**

**Qualitative**
- Lead in: _
- Collation of all content continuous throughout fie

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