Asst Store Manager

3 weeks ago

Kuala Lumpur, Malaysia Love, Bonito Full time

**About us**

Love, Bonito is a digital-first company on a mission to empower the everyday Asian woman and inspire self-confidence. We are the leading direct-to-consumer womenswear brand, headquartered in Singapore, with an omni-channel presence across Indonesia and Malaysia, a retail franchise in Cambodia, and are fast expanding into international markets namely Japan, Hong Kong SAR China and United States of America.

Founded in 2010, we are proudly female-founded with more than 70% female representation across our organisation, leadership and STEM roles (#girlpower). We raised a US$50M Series C round in 2021 and know that we’re on the cusp of something great, where we’re working towards becoming the most thoughtful brand globally, for the Asian female consumer, especially when it comes to our products, community and experiences.

There’s a lot more work to be done with all of our exciting plans. So we’re looking to team up with people who are wildly passionate about making an impact and be part of a dynamic team, in a workplace with no corporate BS (yes, you read that right).

**The role**

You will be responsible for supervising Love Bonito new retail store based in **TRX Mall**, ensuring excellent store operations while driving store sales growth. Reporting directly into the Operations Executive, you will play a key role in shaping Love, Bonito throughout this exhilarating expansion phase.

**Main responsibilities**
- Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
- Inspire and motivate the retail team to work towards a collective goal
- Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention
- Assist the Store Manager to manage the day-to-day store operations to ensure a seamless and smooth customer experience.
- Develop strategies to enhance the store customer experience and drive sales performance
- Constantly motivate and enable team to provide a top notch and considerate service to all customers through training and mentoring
- Develop, improve and optimize retail processes to improve productivity and store operations
- Assist with the receiving of new stock, controls returns/damages/transfer and the opening and closing of cashiers
- Assist with store inventory levels and ensure highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
- Oversee general store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Maintain optimal display of merchandise on floor and work closely with the Visual Merchandising team to optimize displays in-store
- Conduct Stock Taking exercises at several intervals in the year, or as and when required.
- Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
- Assist the Store Manager to recruit, coach, and build a robust team of Part Time and Full Time girls who strongly believe and live out the LB vision and mission
- Conduct weekly business reviews to expand our customer base, increase store traffic and optimize profitability
- Handle all issues that arise from staff or customers (complaints, grievances etc)

**KPIs**
- Retail Sales/Revenue Growth/Productivity
- Customer Service Excellence
- Store Operations/Visual Merchandising Excellence
- Inventory Management KPIs
- Store staff retention rate

**Requirements**:
**You should have / be**
- A passion and genuine interest in fashion and retail.
- Superb retail store management, inventory management, multitasking and execution abilities.
- Customer-centric and people-oriented, able to handle customers and retail staff issues well.
- Ability to drive sales and strong conversion rate, with good knowledge of products, what works in-store and excellent visual merchandising skills.
- An ability to think /work systematically, with impeccable judgment and discretion.
- Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient.
- A self-starter, proactive and hands-on approach with "Can do" attitude
- Strong communication skills to inspire and influence internal stakeholders (HQ or Markets).
- A fun, positive and charismatic personality.

**Qualifications & Experience**
- Full-time: 45 hours per week, 5 days work week, morning and/or afternoon shifts
- All staff must be able to work on weekends/public holidays
- 3+ years of relevant work experience preferably in fashion / retail company.
- Minimum SPM/Diploma holder in Retail Management/Fashion or related fields.
- Strong interpersonal and communication skills, proficient in spoken/written Engl

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