Lead Specialist

1 week ago

Petaling Jaya, Malaysia AICPA Full time

**About the Role**:
Lead the team to performs customer support and sales operations to enable membership growth and sales to the large and small organisations. Use leadership and mentoring skills to support peers in providing concierge service to organisations. Take the lead on the team to ensure growth and evolution. You will report to Lead Manager - Firm and Business Operations

**You Will**:

- Identify firms which would benefit from the concierge service we provide.
- Reach out to potential firms to have them join firm billing
- Support the new firms at first to ensure their experience is positive
- Support membership and PCG sales to organisations
- Be the contact for Specialists and Associate Specialists if they have any question as how to facilitate sales with the Association.
- Support Specialists and Associate Specialists with pre-season conference calls with organisations
- Assist Specialists and Associate Specialists with their workload during high-peak season
- Communicate with AR on behalf of team for check-related issues
- Lead user acceptance testing of current and new CRMs to ensure Sales to Organisation functionality/processes are fit for purpose
- Firm billing liason to internal teams
- Communicate suppression with Membership Marketing team
- Be point of contact for firm sales team

**You Have**:

- Degree or equivalent on the firm support team
- Coaching/mentoring peers
- Excellent professional communication skills
- NetForum CRM knowledge at data field level
- Understanding of Association’s Dues Process
- Knowledge of Association technology systems
- #LI-Hybrid
- #LI-JS1

**How We Support You**:
We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.

We offer benefit options in and out of the workplace, including healthcare, retirement, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.

We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.

**About Us**:
At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.

Learn more about The Association on LinkedIn and our Career Site.

LI-Remote #GreatPlacetoWork
- We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace._

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