Customer Service Representative

2 weeks ago


Kuala Lumpur, Malaysia TREE ART INTERNATIONAL PTE. LTD. Full time

Are you a skilled communicator with a passion for delivering exceptional customer experiences? Look no further Tree Art, Singapore's leading art education brand, is seeking enthusiastic individuals to join us as Customer Service Representatives. This role offers a unique chance to contribute to our mission while providing top-notch support to our students and their families.

**About Tree Art**:
Tree Art is dedicated to providing a comprehensive platform for artistic development, with a strong presence across Singapore. We've nurtured a philosophy of "from education to happiness," establishing 14 strategically located campuses that make artistic learning accessible to students in their communities.

**About the Role**:
As a Customer Service Representative (Remote), you'll be a vital link between our organization and our valued customers. You'll play a pivotal role in addressing inquiries, offering product information, and ensuring exceptional customer experiences.

**Responsibilities**:

- Provide knowledgeable answers to queries about our products and services.
- Collaborate effectively with internal departments to fulfill customer needs.
- Perform accurate data entry and maintain customer records.

**Qualifications**:

- At least 1 - 3 years' relevant work experience in in-house or BPO settings.
- Excellent phone etiquette and strong verbal, written, and interpersonal skills.
- Ability to multitask, organize, and prioritize work effectively.
- Good communication skills and is bilingual in both English and Mandarin to liase with Mandarin speaking stakeholders.

**Working Hours**:

- Mon : Off
- Tuesday - Friday : 2.30pm - 8.30pm
- Saturday and Sunday: 9.00am - 7.30pm

**Salary**: RM3,000.00 - RM4,500.00 per month

Schedule:

- Day shift
- Weekend jobs

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)



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