Hotel Receptionist
2 weeks ago
**Position Title: Hotel Reception**
**Job Overview**:
As a Hotel Receptionist, you will be responsible for overseeing all aspects of the front desk operations to ensure exceptional guest service and satisfaction. You will manage a team of front desk agents, handle guest inquiries and concerns, coordinate with other hotel departments, and maintain accurate records.
**Key Responsibilities**:
- Front Desk Management:
- Supervise the day-to-day operations of the front desk.
- Assign duties to front desk agents and monitor their performance.
- Ensure the front desk is adequately staffed at all times.
- Handle guest check-ins and check-outs efficiently.
- Resolve guest complaints and issues in a professional manner.
- Maintain a high level of customer service standards.
- Greet guests upon arrival and ensure a warm welcome.
- Assist guests with inquiries, requests, and reservations.
- Provide information about hotel facilities, services, and local attractions.
- Handle guest feedback and implement improvements based on suggestions.
Administrative Tasks:
- Maintain accurate guest records and billing information.
- Handle cash and credit card transactions securely.
- Prepare daily reports and summaries of front desk activities.
- Monitor inventory of supplies and order replenishments as needed.
Communication and Coordination:
- Liaise with other hotel departments to coordinate guest services.
- Communicate effectively with housekeeping, maintenance, and other staff.
- Collaborate with the reservations team to manage room allocations and bookings.
**Requirements**:
- Proven experience in a similar role within the hospitality industry.
- Strong leadership and interpersonal skills.
- Excellent communication and customer service abilities.
- Proficiency in hotel management software and Microsoft Office suite.
- Ability to multitask and prioritize tasks effectively.
- Flexibility to work shifts, including weekends and holidays.
Year of Experience & Salary Range
0 - 2 years RM 1,800 min - RM 2,500 max
2-5 years RM 2,500 min - RM 4,000 max
5+ years RM 4,000 and above
Pay: RM2,000.00 - RM4,000.00 per month
Schedule:
- Monday to Friday
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