Duty Manager

1 week ago


Kuala Lumpur, Malaysia BTS HOTEL SDN BHD Full time

Ensures that all Front Office employees deliver the Hotel's basic standard and provide exceptional guest service at all times.
- Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
- Ensuring hotel guests are registered in accordance with Front Office policies and procedures.
- Ensures that all Front Office employees are aware of current promotions, policies and other important information.
- Ensures that all Front Office employees are familiar with the hotel’s products and services.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Ensure all incoming correspondences which includes fax, mails, telexes and letters for the guest are promptly delivered to the room. The same applies to correspondences directing to all relevant supporting Departments.
- Act as a representative on behalf of the Hotel Management in attending to guest requests or even public’s complaints.
- Carries out any other reasonable duties and responsibilities as assigned.

Berjaya Times Square Hotel, Kuala Lumpur is ideally situated right in the heart of the city’s liveliest entertainment hub and most happening shopping districts. The hotel is located adjacent to Berjaya Times Square Shopping Mall with direct connectivity to the KL Monorail system via the Imbi Station and is merely 15-minute walk away from the world renowned Petronas Twin Towers. Indulge in all the perks of a lavish and carefree lifestyle in addition to let us pamper you. Not forgetting, stunning views of the city’s skylines at our luxury hotel in Bukit Bintang will make an impressive stay to remember.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5


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