Duty Manager

2 weeks ago

Kuala Lumpur, Malaysia Platinum Victory Facestyle Sdn. Bhd. Full time

The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations.
- Assist, help and supervise the Guest Service Supervisors, Guest Service Assistants, Cashiers, Concierge including those of Limousine Services and Valet Services.
- Ensure there is a healthy and strong communication link between the various Front Office divisions and other departments.
- Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms.
- Should assist and help when groups, incentive bookings, VIPs special guests or banquet guests arrive.
- Ensures that all checkout arrangements are handled smoothly and gives personal attention upon departure.
- Is responsible for maintaining a high quality standard of service offered by Bellmen and Doormen, and other guest service areas in the lobby. Should assist in these areas whenever necessary.
- Is well versed on the functions for the day and VIP movements, if any. Coordinates with Security and Concierge on manning deployment and special instructions i.e. lift movement, red carpet set up and etc.
- Is responsive and receptive to guest complaints, should analyze; and within the limitation set; make correct and quick decisions to ensure total guest satisfaction, whilst also protecting the hotel’s property and revenues.
- Ensures briefings and shift handovers are carried out in a professional and regular manner.
- Prepare daily work schedule and duty roster in an efficient manner to handle peak time and prevent overstaffing during slow periods
- Assists the Safety and Security Manager in conducting investigations as and when necessary.
- Must be thoroughly knowledgeable with the hotel’s emergency procedures.
- Ensures that room rates, which have been updated by reservations, are followed.
- Is responsible to ensure all departments maintain appropriate standards of conduct, dress code, hygiene, uniform, appearance and posture according to the minimum standards set.
- Responsible for ensuring all guest areas and public areas are maintained to maximum cleanliness and tidiness, and liaise with Engineering or Housekeeping on all arising matters regarding repairs, cleanliness or refreshing.
- Actively promote and drive hotel upselling programs, ensuring that all associates are fully conversant in upselling standards and procedures.
- Maintain cash float and accurately handle monies at all times
- Daily reviews of accounts AR follow up; skip accounts and high balance and updates FOM on all pending issues concerned per shift.
- To perform night shift duties. Is responsible for the entire hotel’s operation in absence of the General Manager.
- Ensure the night audit process is carried out effectively by the Night Audit team and highlights any irregularities or discrepancies to the IT Manager/ Financial Controller.
- Works closely with the GSA in ensuring correct data entry and checks and monitors their daily routine tasks, against their checklists.
- Duty Manager is held responsible for taking reasonable precautionary measures on safety and health procedures with respect to person, company property, products and services.
- Report any occupational health and safety hazards.
- To ensure proper use of safe tools and equipment at all times.
- Is responsible for the general housekeeping for cleanliness and at the relevant respective departments/section safety operational process of which the supervisors are in-charge of the department/section.
- Any other duties as may be assigned by the Management from time to time.

**Job Types**: Full-time, Permanent

Pay: RM3,300.00 - RM3,500.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Meal allowance
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Front Office: 4 years (preferred)
- Duty Manager: 3 years (preferred)
- working experience in four or five stars hotel: 2 years (preferred)

**Language**:

- English (preferred)
- Bahasa Malaysia (preferred)
- Chinese (preferred)

  • Duty Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Pullman Kuala Lumpur Bangsar Full time

    Minimum experience required : 3 to 5 years Education level : Bachelor / Licence Areas of study : Hospitality Management Languages essential : English Optional languages : Malay KEY TASKS - Reporting directly to the Front Office Manager, the Duty Manager is responsible for assisting Senior Management in the overall day to day operations. - During their duty...

  • Duty Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Mercure Kuala Lumpur Shaw Parade Full time

    **Job Description**: Duty Manager is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Malaysia E&O RESIDENCES KUALA LUMPUR Full time

    Supervises overall activities in the department especially during the absent of Head of Department - Supervises and delegates duties to supervisors and prepares work schedule for them. - Develops weekly host’ schedules, monitors team attendance and put up the leave calendar - Supervises all sections and improvements in operation where she/he finds...

  • Duty Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full time

    Assisting Front Office Manager in the overall day to day operations whilst on duty. - Resolve any guest complaints and to establish an amicable relationship with guests, clients of the Hotel and ensure prompt, courteous and accurate service to all guests to maximize customer satisfaction. - Ensure quality in all aspects of work and among the staff in the...

  • Duty Manager

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia IHG Hotels & Resorts Full time

    Duty Manager (Pre-opening) at Kimpton Naluria Kuala Lumpur@ The ExchangeDo you see yourself as Duty Manager with IHG?Oversee night audit function and preparation of daily financial reports.Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk.Work with Superior and Director of Finance in the preparation and management...

  • Duty Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time

    The Duty Manager is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met. The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not...

  • Duty Manager

    4 weeks ago

    Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time

    The Duty Manager is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met. The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time

    The Duty Manager is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met. The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not...

  • Duty Manager

    2 hours ago

    Kuala Lumpur, Malaysia Mulia Property Deveploment Sdn Bhd Full time

    The Duty Manager is responsible for overseeing the daily operations of the building and operational departments. They ensure that the operations runs smoothly, that staff are effectively managed, and that tenant and visitor needs are met. The Duty Manager is in charge during the scheduled shirts or on weekends and holidays when senior management is not...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Malaysia The Pearl Kuala Lumpur Full time

    Job description - Be consistently familiar with every type of accommodation and services in the Hotel. Enhancement programmed on rooms inspection through each of the various type of rooms to be coordinated objectively, to be able to fully describe any room to potential guest. - Maintain a high standard of customer relation/ customer service within Front...

  • Duty Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Regalwide Holdings Sdn Bhd Full time

    Position based at Travelodge Bukit Bintang A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing check-in and check-out...

  • Duty Manager Hotel

    2 hours ago

    Kuala Lumpur, Malaysia Planet Mentari Sdn Bhd Full time

    Primarily responsible to ensure that Front Officeshifts are run efficiently, providing outstanding guestservice, assisting all Front Office staff and maintaining a calm, professional environment at all times. Supervises andassign duty rosterfor F/O attendant, Concierge, Bell Counter, Guest Relationsand Business Centre. Responsible for VIPmovement in the...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Malaysia BTS HOTEL SDN BHD Full time

    Ensures that all Front Office employees deliver the Hotel's basic standard and provide exceptional guest service at all times. - Personally and frequently verify that guests are receiving the best possible service during check-in and check-out. - Ensuring hotel guests are registered in accordance with Front Office policies and procedures. - Ensures that all...

  • Duty Officer

    3 weeks ago

    Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time

    Job descriptions & requirements - Fluent in English language. - Able to work under minimum supervision. - Be consistently familiar with every type of accommodation and services in the Hotel, enhancement programmed on rooms inspection through each of the various type of rooms to be coordinated objectively, to be able to fully describe any room to potential...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Furama Bukit Bintang Full time

    **Basic Function** To manage and ensure effective Front Office operation on administration, staff matters and operational activities during his/her shift of duty. **Responsibility and Authority** - Ensure that the pre check-in procedure is effectively carried out based on the set standard. That includes: - Rooms for leisure groups are blocked 2 days in...

  • Duty Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time

    Be consistently familiar with every type of accommodation and service in the Hotel, enhancement programmed on rooms inspection through each of the various types of rooms to be coordinated objectively, to be able to fully describe any room to potential guest. - Maintain a high standard of customer relations/ customer service within the Hotel Front Office. -...

  • Duty Manager

    3 weeks ago

    Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time

    Be consistently familiar with every type of accommodation and service in the Hotel, enhancement programmed on rooms inspection through each of the various types of rooms to be coordinated objectively, to be able to fully describe any room to potential guest. - Maintain a high standard of customer relations/ customer service within the Hotel Front Office. -...

  • Duty Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Shangri-La Hotels Full time

    At Shangri-La Hotels & Resorts, we are a heart-warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by...

  • Manager On Duty

    3 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23139822 **Job Category** Rooms & Guest Services Operations **Location** The Westin Kuala Lumpur, 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Serves as the property Manager on Duty and oversees all...

  • #duty Manager

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 23160710 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Complete designated cashier...