Product, Technical Support

2 weeks ago


Malaysia Monroe Consulting Group Full time

**Product, Technical Support & Service Manager**:

- **Sector**: Monroe Manufacturing & Industrial 4.0
- **Contact**: Avinash Kumar
- **Client**: Monroe Consulting Group
- **Location**: Malaysia
- **Salary**: Negotiable
- **Expiry Date**: 14 May 2024
- **Job Ref**: BBBH437892_1707881971

**Responsibilities**:

- Product & Technical Leadership:

- Management of relevant product portfolio.
- Support the development of the product range and sales.
- Introduction of new products including fact base, positioning, forecasting.
- Master in each product portfolio.
- Product Documentation/ Catalogues development and roll out.
- Liaising with factories, governmental bodies & industry organizations.
- Handling well of product certification and provide technical support within the division.
- Trouble shooting in solving technical problems and product defects.
- Assist with the production of technical bulletins/product solutions to ensure technical accuracy and uniformity.
- Regionalaftersales support:

- On site aftersales support for Malaysia and virtual call for overseas.
- Feedback to respective factories if exceeded AQL and seeking solution.
- Provide training to stakeholders on existing and new products and standards.
- Provide problem solving to customer and liaise with factory/OEM directly.
- Coordinate spare part price list to customer care.
- Event support e.g.; set up equipment, organize samples, troubleshooting etc.
- Provide monthly quality report for all products.

**Job Requirements**:

- Min Diploma/Degree in Engineering.
- At least 3 years successful experience from technical & aftersales.
- Ability to think several steps ahead and conceptualize ideas.
- Good ability to structure information and plan agenda.
- Initiate product development activities (PDI).
- Able to communicate well with global product teams.



  • Malaysia Spencer Ogden Full time

    We are currently looking for a Technical Support Engineer to support a project in Malaysia. The candidate must have a minimum of 10 years experience and has involved with HPHT project.


  • Malaysia Spencer Ogden Full time

    We are currently looking for a Technical Support Engineer to support a project in Malaysia. The candidate must have a minimum of 10 years experience and has involved with HPHT project.


  • Malaysia Valorx, Inc Full time

    We are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology. In concert with Pre-Sales, Customer Success, and Product Teams, Product Support Engineers play a critical role in making customers successful. Valorx Product Support Engineers act as customer trusted advisors throughout their journey...


  • Malaysia Ørsted AS Full time

    Country: Malaysia Workplace: Office-based We offer a workplace culture where you’ll be working from the office every work day. Working hours: Full-time Employment type: Permanent Legal entity: Orsted Serv Malaysia Sdn Imagine a future where you’re responsible for shaping the long-term value creation of IT solutions in close...


  • Malaysia Ørsted AS Full time

    Country: Malaysia Workplace: Office-based We offer a workplace culture where you'll be working from the office every work day. Working hours: Full-time Employment type: Permanent Legal entity: Orsted Serv Malaysia Sdn Imagine a future where you're responsible for shaping the long-term value creation of IT solutions in close collaboration...


  • No. 2-30b, Jalan Desa 1/1, Desa Aman Puri Kepong Kuala Lumpur Malaysia 52100 Qube Apps Solutions Sdn Bhd Full time

    Depending on applicant experience and capabilities, we have multiple positions to fill in this role (L1 Customer Support or L2 Application Support). L1 Customer Support ExecutiveThis role's main responsibility is to act as a traffic controller for support request tickets, to improve the workflow and overall management of requests in the application support...


  • Malaysia ZALORA SOUTH EAST ASIA PTE LTD Full time

    The Product Support Manager will oversee and manage the Product Support function within Zalora’s Technology team to ensure that requests and inquiries are handled within SLAs. You will be the leader of the team and your job is to make sure problems are resolved and the team has everything they need to unblock the progress. You will work closely with other...


  • Malaysia Valorx, Inc Full time

    We are looking for motivated individuals with customer-facing support experience and an insatiable curiosity for technology. In concert with Pre-Sales, Customer Success, and Product Teams, Product Support Engineers play a critical role in making customers successful. Valorx Product Support Engineers act as customer trusted advisors throughout their journey...


  • Malaysia Hunters International Sdn Bhd Full time

    Professional Service Consultant Permanent Full Time Kuala Lumpur About the Role The Professional Services Consultant is a member of our consulting group that delivers configurable solutions and the support of the solutions to our end user customers and partners. The Professional Services Consultant is represented to our Partners and End Users as being...


  • Malaysia fresenius medical care Full time

    Primary Purpose: Support the Technical department in relation to the Product servicing and coordinating with Business & Clinical Dept in new product installation Accountabilities: Responsible for maintaining and providing technical service to renal units/dialysis related equipment. To provide technical support to the clinical resources nurses in...


  • No. -b, Jalan Desa /, Desa Aman Puri Kepong Kuala Lumpur Malaysia Qube Apps Solutions Sdn Bhd Full time

    Depending on individual's experience and abilities, we are looking to fill various positions in this role (L1 Customer Support or L2 Application Support).WHAT YOU WILL DO:Manage ticketing tasks such as organizing, updating, following up, and assigning tickets to the appropriate support team members or departments.Assist with support-related issues in terms...


  • Malaysia fresenius medical care Full time

    Primary Purpose: Support the Technical department in relation to the Product servicing and coordinating with Business & Clinical Dept in new product installation Accountabilities: Responsible for maintaining and providing technical service to renal units/dialysis related equipment. To provide technical support to the clinical resources nurses in...


  • Malaysia CIMB Group Full time

    **Job Purpose **Key Responsibilities ** - To guide support team for issue resolution - To support ESB and its echo system live DR - To support ACI connector live DR activities and support PayNet maintenance activities - To lead support team and ensure PayNet service deterioration are identified as part of proactive monitoring, and appropriate actions are...


  • Malaysia NTT Data Vertex Software Inc. Full time

    Apply for Application Production Support Specialist, Career Progress Consultants in Malaysia for 5 - 8 Year of Experience on


  • Malaysia NTT Data Vertex Software Inc. Full time

    Apply for Application Production Support Specialist, Career Progress Consultants in Malaysia for 5 - 8 Year of Experience on TimesJobs.com.


  • Malaysia Capgemini Singapore Pte Ltd Full time

    Experience - 4 to 7 years Skills - Technical BA, MS Visual Studio, Microsoft Expression Web, Cisco Packet Tracer, AutoCount, SAP B1, SAP ERP, Oracle SQL Developer, WinSCP, JIRA tools ,C, Visual Requirement: - Experienced Business Analyst with a demonstrated history of working in the IT software industry. - Skilled in requirement analysis, user support,...

  • BIM Consultant

    12 hours ago


    Malaysia EA Recruitment Pte Ltd Full time

    BIM Consultant (Construction Digitalisation | Technical Support | Presentation) BIM Consultant (Construction Digitalisation | Technical Support | Presentation) Basic $4000 - $6000 + AWS + Variable Bonus Excellent Welfare and Benefits + Career progression Working location: Central Working days: Monday to Friday Working hours: 9.00am - 6.00pm Training...


  • Malaysia Azelis Full time

    Main Accountabilities: Service existing accounts, obtains orders, and establishes new accounts byplanning and organizing daily work schedule to call on existing or potentialsales outlets and other trade factors. Effectively provide technical support to customer, including productrecommendation, technical advice & trainings and supporting customers onfield...

  • IT Support Analyst

    4 weeks ago


    Malaysia Merlin Magic Making Full time

    **IT Support Analyst** Location: Malaysia The Group Technology team at Merlin Entertainments is like a well-oiled machine, keeping all of our attractions running smoothly. We're a dynamic and diverse group of tech wizards, who are passionate about all things digital. From developing cutting-edge software to maintaining our network infrastructure, we're the...


  • Malaysia Epicor Full time

    Job Summary The Technical Application Specialist diagnoses, troubleshoots, repairs and debugs software, network systems and/or hardware. Documents and escalates issues as necessary. Duties & Responsibilities Confers with customers via phone, email or chat to diagnose technical and/or system problem troubleshoot, repair and test solutions. Fully documents...