Air Logistic Operation Care Specialist
3 days ago
**YOUR ROLE **:You will be enabling transport activities by executing bookings, entering orders + generating all required export /import documentation while liaising with our Customer Care Teams (CCL) + Revenue Care (RCC) teams to ensure all requirements are met (in a timely and efficient manner). As always, these activities are in line with all relevant governance + regulatory requirements.
**YOUR RESPONSIBILITIES**:
- To create/complete shipment details in our internal transport management system, coordinate with all involved stakeholders + organize transport based on the customer promise, obtain DG approvals where required, escalating discrepancies as required.
- To monitor + report on the operational performance of carriers + other vendors as well as ensuring strong data quality is available for timely + accurate customer reporting.
- To create files for consolidation (Export) or de-consolidation (Import).
- To review + ensure alignment of shipping instructions including clarifying any deviations or conflicts while taking country regulations, export/import compliance, rate + routing information into consideration.
- To accurately submit/issue all required documentation within 24 hours of departure in a timely manner.
- To ensure departure + arrival confirmations (or deviations v. scheduled) are shared with CCLs.
- To ensure cost awareness + efficiency through timely, accurate cost/revenue updates including profit maximization by providing cost awareness to the CCLs + RCC.
- To support + resolve claims + disputes.
**YOUR SKILLS AND EXPERIENCES**:
- At least 2 year(s) of working experience in the related field is required for this position.
- Experience in Airfreight Operations is ideal
- Ability to work well under pressure and in a fast-paced environment
- Comfortable with occasional overtime
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