Operations Supervisor

7 months ago


Kuala Lumpur, Malaysia Clasquin Full time

**PASSION, ENTREPRENEURSHIP, RELIABILITY, PROACTIVITY, ACCURACY**

Are you **passionate** about the freight forwarding industry, with excellent relationship and real business skills?
Are you interested in working for a medium-sized international company, showing a clear strategy and double-digit growth for 20 years?

Do you feel in line with our Motto: The Clients, Profit & Fun Company?

Then join CLASQUIN as an **Operations Supervisor - Air Freight**

**MAIN MISSIONS**

CLASQUIN is recruiting an Operations Supervisor - Air Freight, for its office located in **Kuala Lumpur**, to handle import & export air freight operations.

**RESPONSIBILITIES**
- Drive customer satisfaction, retention and engagement
- Drive continuous improvement of our operations in line with internal procedures
- Maintain good contact with major carriers and cargo transport service providers to continuouslyintensify local relationships.
- Monitor the market and adjust pricing and service quotations regularly
- Provide local market feedback to management
- Coordinate with airlines, co-loaders, agent, warehouse, and transport companies for all operationalactivities on daily basis.
- Ensure full compliance with all applicable Customs and airport regulations
- Generating shipping documents (i.e., invoice, packing list, AWB, etc.)
- Handle customs permit declaration
- Maintaining and updating operational information and documents on CargoWise
- Create, update and refine customer reports
- Perform accurate and timely cost & revenue updates on job files in accordance with corporateKPI;resolution of billing discrepancies with clients and Clasquin Internal
- Accounts Payable - vendor invoice auditing for accuracy, Monitor timely vendor payables
- Generating freight invoices and track payments enhance AR collection on time.
- Collaborate with finance in monitoring credit limits and assist in case of challenges
- Support and resolve claims
- Participate in customer meetings
- Build up close relationship with overseas counterparts in order to push for both ends development
- Accomplish other ad hoc tasks given by the Manager per his/her competence

**SKILLS AND EXPERIENCES**
- 5 years' relevant experience in Freight Forwarding operations
- Completion of Customs Competency Test for Declarants
- Diploma in Logistics / Supply Chain or equivalent is a plus
- Experienced in Cargowise is a plus
- Experience in Seafreight operations too is a plus
- Reliable, positive working attitude, pro-active and customer service oriented. Is a good teamplayer,willing to share/help
- Excellent communication and interpersonal skills
- Good command of written and spoken English



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