Technical Officer

2 weeks ago


Kuala Lumpur, Malaysia 1Millennium International Sdn Bhd Full time

**2. NETWORK MANAGEMENT SYSTEM**

2.1 Implement and Execute network monitoring and management via different NMS platform for all Network

Elements (SDH, DWDM, ATM, Frame Relay, IP Transit, IPLC, Ethernet over SDH, Digital Internet Access)

2.2 Implement latest technology NMS for all platforms and Network Elements.

**3. NETWORK PERFORMANCE & SERVICE ASSURANCE**

3.1 Compile Trouble Ticketing and furnish the List of Failure every month.

3.2 Assist Service Support to furnish Post Mortem Report for customer network improvement.

**4. CUSTOMER MANAGEMENT**

4.1 Handle customer concerns and problems through the telephone.

4.2 Attend complaints, requests, problems are addressed effectively and within appropriate time frame and

manner

**5. SERVICE PROVISIONING**

5.1 Implement customer circuit provisioning via NMS configuration

5.2 Execute customer circuit testing via NMS performance

**6. PLAN MAINTENANCE COORDINATION**

6.1 Monitor Plan Maintenance activity between Regional Operation, Project

Management and Service Provisioning to ensure no SLA and in accordance to the planned schedule.

**7. SPECIAL PROJECT ASSISGNMENT**

7.1 Involve in Special Project to support and execute the project within department or organization

**8. REPORTING MANAGEMENT**

8.1 Compile and furnish the Reason for Outage (RFO) summary report submission to the customer

immediately upon fault restored.

8.2 Assist Service Support to furnish the Network Failure Report (NFR) 72 hrs upon failure

restore

**Job Type**: Contract
Contract length: 12 months

**Salary**: From RM2,100.00 per month

**Benefits**:

- Maternity leave

Schedule:

- Monday to Friday
- Rotational shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)



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