Technical Support

**Job Description**: - To understand overall technical support ticketing process and procedure. - Complete technical tasks and assignment according to ticketing system. - Track ticket status and make sure no missing SLA (service level agreement) complaints. - To prepare daily and detailed technical support reports to customers. - Updating daily and weekly...

**Responsibilities**: - Diagnosing and resolving technical issues reported by customers or end-users. - Providing customer support and assistance through various communication channels. - Documenting and tracking reported issues, troubleshooting steps, and solutions. - Acquiring in-depth product knowledge and staying updated on new features and updates. -...

**Technical Director** **Kuala Lumpur** **For an Infrastructure and Building Construction Company** **Salary range : Up to RM30,000** **Age：below 55** **Working Experience: Minimum 20 years** **Report to: Chief Engineer** **Based in KL office, 5 working days, 2 years contract.** "Technical Director is responsible for guiding, supervising, and...

Location: Kuala Lumpur, Malaysia **Salary**: RM 4000 - RM 4300 basic Joining Date: October 9th, 2023. Operation Hours : 9am-6pm Monday - Friday 5 days work per week Education: Bachelor's degree holder major in IT/Computer or Engineering (Fresh Graduates or with experience) Role & Responsibilities: - Take call and provide Technical Support. - Delivery...

Job Purpose: The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...

**Responsibilities**: - Resolve help desk issues including troubleshooting hardware and software issues. - Develop and documents checklists as knowledge for stake holders reference. - Recommend procedures and controls for problem prevention. - Support multiple platforms including desktops, laptops, mobile devices and Audio Video equipment. - Provide L1 & L2...

Job Description Thai Technical Support Executive LEADING BRAND IN COMPUTERS. The Position: Technical Support Executive - THAI Language Support The Executive –Technical Support will be required to manage incoming calls and emails pertaining to PCs, Laptops and related products and services. The position will require you to support the contact centre in...

Provide prompt and effective level 1 and 2 technical support to customers via remote or onsite. - Diagnose and troubleshoot VOIP-related issues, including hardware, software, and network configurations. - Collaborate with customers to guide them through setup, configuration, and maintenance of systems. - Escalate complex technical issues to the next level. -...

Technical Support LeadSaaS providerHybrid work & flexibleExciting Emerging AI productsabout the companyYour future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless...

Technical Support LeadSaaS providerHybrid work & flexibleExciting Emerging AI products about the company Your future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless...

Technical Support LeadSaaS providerHybrid work & flexibleExciting Emerging AI productsabout the companyYour future employer is a groundbreaking SaaS provider revolutionising the enterprise landscape with in-house decentralised AI solutions. They empower enterprises to harness the power of artificial intelligence, providing automation and enabling seamless...

Job Responsibilities: 1. Efficiently handle customer and supplier inquiries and feedback, actively maintaining relationships to enhance the productivity of satisfaction and cooperation. 2. Real-time monitoring of alarm information, identifying and resolving issues, adjusting system configurations to ensure stability, and promptly providing feedback on the...

Job Description (JD) Key Skills / Knowledge and Behaviors (if applicable) **Application Services** - To perform L1/L2 problem investigation - problem identification, root cause analysis, solution definition, SIT/UAT and implementation. - To thoroughly understand the system design, user requirement and provide impact analysis feedback for any potential...

Cargobase is looking for a **Technical Support Representative **to help us build a center of excellence from Asia. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to improve...

Contract type: - Permanent- Location: - Kuala Lumpur- Specialisation: - Information Technology- Reference: - PR/155541- Contact details: - Salina Mat Salim- Job published: - July 20, 2023 17:33**JOB RESPONSIBILITIES**JOB REQUIREMENTS** - Minimum 2 years of technical customer support experience. - Strong technical aptitude and software proficiency. -...

About The Job Technical Support SpecialistWant to be part of the fastest growing startup that is at the intersection of Retail, Fintech and Data?Qashier is looking for an amazing Technical Support Specialist to support our growthWe are looking for passionate individuals that can assist in the setup and onboarding of our merchants, provide efficient order...

**Job Description Summary**: We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech...

About Company: Our client specializes in offering top-tier solutions, software, and programs in the realms of information technology, mass communication, and multimedia technology.Job Description:Provide timely and effective assistance to customers by resolving support tickets and technical inquiries efficiently.Prioritize and manage support tickets to meet...

Responsibilities - You are required to be the point of escalation for Support Tier 1 - You have to responsible assist customers in finding existing and missing content - You have to coordinate troubleshoot software issues using remote assistance software - You have to coordinate troubleshoot hardware and satellite issues over the phone - You have to Create...

Responsibilities - You are required to be the point of escalation for Support Tier 1 - You have to responsible assist customers in finding existing and missing content - You have to coordinate troubleshoot software issues using remote assistance software - You have to coordinate troubleshoot hardware and satellite issues over the phone - You have to Create...