Customer Service Officer

4 weeks ago


Kuala Lumpur, Malaysia Agensi Pekerjaan Adnexio Sdn Bhd Full time

Responsibilities
- Ensure fair outcomes for our customers and maintain high-quality service standards.
- Share customer feedback with internal teams to enhance the customer experience.
- Respond promptly to feedback received via social media.
- Collaborate with internal teams to ensure comprehensive pre
- and post-service support for all products.

**Requirements**:

- More than 1 year of hands-on experience in the fintech or blockchain industry.
- Ability to clearly communicate issues or problems to internal departments.
- Knowledge of blockchain is a plus.
- Ability to communicate in Mandarin would be an added advantage.
- Positive attitude with a strong desire to learn.

**Benefits**:

- Competitive pay. (including a base salary, transportation allowance, night shift allowances, and a generous KPI bonus and annual bonus program.)
- Excellent growth and advancement opportunities, with support for skill development, coaching, and training.
- Employee engagement, recognition, and appreciation programs.
- Comprehensive leave options, including Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, and Paternity Leave.
- Extensive insurance coverage.
- Festival gifts, birthday vouchers, and more.
- Regular team-building activities.

Pay: RM5,000.00 - RM7,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

**Experience**:

- Cryptocurrency: 1 year (required)

**Language**:

- Mandarin (required)



  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur WP Kuala Lumpur Malaysia Elite Advance Service Sdn Bhd Full time

    Responsible for responding to customer inquiries, accepting complaints, collecting, sorting and analyzing customer complaints, and classifying and archiving them according to the company's requirements;Contact the company in a timely manner and follow up on the status of customer opinions in a timely mannerConduct a customer return visit in a timely manner...


  • Kuala Lumpur WP Kuala Lumpur Malaysia Elite Advance Service Sdn Bhd Full time

    Responsible for responding to customer inquiries, accepting complaints, collecting, sorting and analyzing customer complaints, and classifying and archiving them according to the company's requirements;Contact the company in a timely manner and follow up on the status of customer opinions in a timely mannerConduct a customer return visit in a timely manner...


  • Kuala Lumpur WP Kuala Lumpur Malaysia 80000 Elite Advance Service Sdn Bhd Full time

    Responsible for responding to customer inquiries, accepting complaints, collecting, sorting and analyzing customer complaints, and classifying and archiving them according to the company's requirements;Contact the company in a timely manner and follow up on the status of customer opinions in a timely mannerConduct a customer return visit in a timely manner...

  • Customer Service

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time

    Become a product expert that help customers for best solution. Delivery High End customer service to clients Should be active on Social media so could understand the customer's concern.Requirements: Basic understanding of PC & mobile device troubleshooting 1 to 2 years of experience in customer service with 1 year in a Tech support process is preferred....


  • Kuala Lumpur, Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    **Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and...


  • Kuala Lumpur, Malaysia coty Full time

    CUSTOMER SERVICE OFFICER, KUALA LUMPUR The role of the Customer Service Officer is to drive the daily operations of the South East Asia Business Unit, which comprises of the following countries - Singapore, Malaysia, Thailand, Hong Kong, Taiwan as well as Export Customers for the following Divisions - Luxury and Consumer Beauty, through accurate...


  • Kuala Lumpur, Malaysia coty Full time

    CUSTOMER SERVICE OFFICER (SOUTH EAST ASIA & ANZ), MALAYSIA The role of the Customer Service Officer is to drive the daily operations of the South East Asia Business Unit, which comprises of the following countries - Singapore, Malaysia, Thailand, Hong Kong, as well as the Australia & New Zealand Business Unit for Luxury and Consumer Beauty...


  • Kuala Lumpur, Malaysia Ihh Healthcare Berhad Full time

    Job Description:IHH Healthcare Berhad is seeking a dedicated and confident Customer Service Officer to join our team in Kuala Lumpur. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our patients and their families. This role is part-time and at the Associate Level, requiring a minimum of 4 years of...


  • Kuala Lumpur, Kuala Lumpur, Malaysia coty Full time

    CUSTOMER SERVICE OFFICER, KUALA LUMPURThe role of the Customer Service Officer is to drive the daily operations of the South East Asia Business Unit, which comprises of the following countries - Singapore, Malaysia, Thailand, Hong Kong, Taiwan as well as Export Customers for the following Divisions - Luxury and Consumer Beauty, through accurate...


  • Kuala Lumpur, Malaysia Customer Connect Malaysia Full time

    At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...


  • Bukit Jalil Kuala Lumpur Kuala Lumpur Malaysia Prism Tech Sdn Bhd Full time

    We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW outcome to them.This passionate experienced individual will help...


  • Bukit Jalil Kuala Lumpur Kuala Lumpur Malaysia Prism Tech Sdn Bhd Full time

    We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW outcome to them.This passionate experienced individual will help...


  • Bukit Jalil Kuala Lumpur Kuala Lumpur Malaysia Prism Tech Sdn Bhd Full time

    We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW outcome to them.This passionate experienced individual will help...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    Responsibilities: Review orders placed by customers to confirm accuracy and availability, and notify customer and sales rep of any issues, before processing the order Place and monitor orders (e.g, returns, billing adjustments, recalls, assignments) for external and internal customers (e.g, Sales Representatives) and communicate as needed to ensure high...


  • Kuala Lumpur, Malaysia Elite Advance Service Sdn Bhd Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...


  • Bukit Jalil Kuala Lumpur Kuala Lumpur Malaysia 57000 Prism Tech Sdn Bhd Full time

    We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW outcome to them.This passionate experienced individual will help...


  • Bukit Jalil Kuala Lumpur Kuala Lumpur Malaysia 57000 Prism Tech Sdn Bhd Full time

    We are seeking a full-time Customer Service Officer based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a candidate who can show experience in managing different customer expectations while providing a WOW outcome to them.This passionate experienced individual will help...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Ihh Healthcare Berhad Full time

    Job Description:IHH Healthcare Berhad is seeking a dedicated and confident Customer Service Officer to join our team in Kuala Lumpur. As a Customer Service Officer, you will be responsible for providing exceptional customer service to our patients and their families. This role is part-time and at the Associate Level, requiring a minimum of 4 years of...