SQL Dba Administrator

3 weeks ago

Kuala Lumpur, Malaysia Datacom Full time

Role Overview and Objectives
The SQL DBA Administrator is responsible for providing proactive and reactive support services to maintain the availability and reliability of our customer’s core infrastructure, and timely action of customer service requests while maintaining accurate and timely documentation in line with ITIL standards.
The core objectives and responsibilities of the SQL DBA Administrator include:

- Ensure the delivery of a high-quality service offering to our clients with integrity, creativity & professionalism
- Identify and initiate action for service improvement
- Manage self-performance and support the team
- Adhere to our company and client policies and procedures
- Contribute to the financial viability of our business

Role Responsibilities

**The SQL DBA Administrator is responsible for**:

- 1.SLAs and Client focus
- Ensure foreseeable issues are addressed in a proactive manner
- Submit Client Reports on time (due on the 3rd business day of the new month) with high quality and accuracy
- Participate in Client Monthly Meetings
- Prepare and implement maintenance and security patches
- Administration and management of infrastructure services, such as backups, restores, anti-virus, and anything specified in the Service Schedules for the customer you are providing a service for
- Escalation of incidents and requests of 3rd party related issues as per the agreed process within specified SLA.
- 2. Service improvement
- Initiate action on device performance and present report to client manager. These reports will usually include performance against SLA, stability of systems, trends, proactive tasks, and service improvement initiatives.
- Make recommendations to the business for improvements in general when you deem fit, and if necessary fill in associated business case templates to sell your solutions to the business
- Accept escalations of tasks from the business to ensure prompt resolution
- Speak directly to end-users if a quicker resolution of an issue is needed
- 3.Self-development & leadership
- Reliability (Punctuality and Availability) - support hours
- Willingness to accept and behave in ways consistent with the company values
- Accountability for personal performance
- Continuous development of knowledge and skills
- Participation in Monthly team meetings and monthly 1 on 1’s
- 4. Policies and procedures compliance
- Understand and comply with the company and client policy and processes
- Maintain environment documentation
- Maintain the asset management or CMDB
- Provide technical documentation to next-level support
- Ensure standards are implemented, assist in the development of best-in-class processes
- 5. Financial viability
- Understand Service Schedules and In vs. Out of Scope activities - Tracking and logging of billable time into timesheets.

**Requirements**:
Knowledge
- Exposure to implementing new systems within technology field with commercial experience
- Exposure to DR methodologies and planning
- Strong design, implementation, and administration knowledge of MSSQL Server from 2008R2 onwards
- In-depth knowledge of all Microsoft SQL server
- In-depth knowledge of Virtual & Cloud SQL technologies
- Strong troubleshooting, performance tuning, T-SQL and PowerShell/automation experience
- Basic knowledge of Windows & Linux Server
- VMware technologies
- Backups solutions
- Understand and practice ITIL methodology

**Skills**:

- Relationship building and maintenance
- Customer service
- Coaching on technical and business processes
- Problem resolution in high-pressure situation.
- Written and verbal communication
- Create accurate and concise technical documentation
- Work under pressure
- Prioritization and time management

Experience
- Administering a production environment
- 3+ years’ in SQL server experience in a corporate environment
- On-call support
- Database environment & administration.
- VMWare environment & administration.
- Cloud environment & administration.
- Monitoring experience with 3rd party tools
- Windows server management
- Anti-virus management
- Data Protector or similar backup tool

**Benefits**:

- Competitive salary and Benefits
- Work from Home Setup
- Work-Life balance and an APAC focus mean no graveyard shifts

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