Operations Manager for Project Snapshot
5 months ago
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore Top Reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations.
Monitor costs and losses incurred by managing team’s contribution to the greater Customer Experience budget.
Ensure employee happiness by working with Leads to create strong connections with the whole team and utilize effective communication to help translate the Mission of our client into meaningful and clear goals.
Maintain ultimate responsibility for team structure, recruiting, on-boarding and training by working with outmost leadership, direct reports and other business partners.
Use learnings from team members to identify opportunities and advocate for product improvements that support the team’s strategy and the needs of the customer.
Navigating the team to ever changing landscape of the business by comminicating and manage change.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for?
Preferable with 3 - 5 years of working experience in the related field is required for this position
Excellent understanding of contact centre operation
Sound knowledge of customer satisfaction, Net Promoter Score and quality programs
Organizational and time management skills
Effective facilitation skills in client and staff meetings
Excellent verbal and written communication skills in English and the language of supporting market
Who is TDCX?
**TDCX (NYSE**: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
-
Office and Accounting Manager
5 months ago
Malaysia Innovative Project Solutions Full time**Job Categories**:Administrative**Job Types**:Full Time**Job Locations**:MalaysiaWe are looking for a highly dedicated and team-oriented individual to join our management team. Our fast-growing operation is seeking a self-motivated individual with a vast knowledge of Office management, accounting/finance. This position would report directly to finance...
-
Project Manager
5 months ago
Malaysia Jebsen & Jessen Full timePosition Summary Jointly with the other managers, job holder is responsible to execute the strategic direction and operational control of JJM under the direction of the JJM management team. As manager - Project Department, job holder is responsible for the execution of assigned contracts; leading, monitoring, controlling and coordinating the various project...
-
IT Project Manager
5 months ago
Malaysia First Solar Full timeFirst Solar reserves the right to offer you a role most applicable to your experience and skillset. _ Basic Job Functions: Provides leadership to all aspects of global projects, including project resource management, communications, change management, technical management, and performance leadership. Encompasses business process re-engineering as well as IT...
-
Project Manager
5 months ago
Malaysia Jebsen & Jessen Full timePosition Summary Jointly with the other managers, job holder is responsible to execute the strategic direction and operational control of JJM under the direction of the JJM management team. As manager - Project Department, job holder is responsible for the execution of assigned contracts; leading, monitoring, controlling and coordinating the various project...
-
Operations Manager
5 months ago
Malaysia Oceaneering Full timeCompany Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore...
-
Assistant Vice President, Projects
6 months ago
Malaysia CIMB Group Full timeCoordinate and support NFRM’s overall projects and operations to be in-line with NFRM’s diverse risk management objectives for the Group. - To coordinate operation related matters for the Regional Head and Tower Heads of NFRM; in order to ensure the effectiveness, efficiency and timeliness of deliverables and goals; - To coordinate the deliverables to...
-
Manager - Project Management (Penang)
5 months ago
Malaysia Sunway Group Full time**Sunway Property is hiring! We are currently looking for a **Manager - Project Management **to be based in **Penang **. **What’s your job like?** - To drive and implement Project Management Strategies to achieve effective time, cost, quality and environmental management. - To consult and cooperate with HOD, Senior Managers, UPCM as well as Authorities to...
-
IT Project Manager
5 months ago
Malaysia DHL Full time**Responsibilities**: - Responsible for ensuring that Project Delivery tools, methodologies and standards are understood and a cornerstone of the country IT strategy. - Contribution to improving the country business unit P&L through effective usage of IT services and solutions. - Build strong working relationships with the Country Management teams. -...
-
Product Manager
5 months ago
Malaysia Jobs for Humanity Full timeCompany Description Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the...
-
Project Manager
2 months ago
Malaysia Samaiden Group Full timeRole and Responsibilities Project management, coordination, implementation, execution, control and completion of specific projects. Assemble, coordinate project staff and provide direction and support to project team. Delegate task and responsibilities to appropriate personnel. Manage project resource allocation, including labor and materials to...
-
Project Manager
2 months ago
Malaysia Samaiden Group Full timeRole and Responsibilities Project management, coordination, implementation, execution, control and completion of specific projects. Assemble, coordinate project staff and provide direction and support to project team. Delegate task and responsibilities to appropriate personnel. Manage project resource allocation, including labor and materials to...
-
Construction Project Manager
5 months ago
Malaysia Amazon Web Services Malaysia SDN. BHD. Full timeBachelor’s degree or relevant work experience in Construction Management, Architecture, Structural, Civil, Mechanical or Electrical Engineering - 7-10 years of work experience in design, construction or program management in mission critical facilities. - Be able to read and interpret construction related drawings for all disciplines. - Possess...
-
Project Manager
5 months ago
Malaysia SAGlobal Full time**Overview of sa.global** sa.global is a leading global provider of Microsoft Dynamics 365 solutions for professional services firms and other project-driven organizations. Our family of vertical solutions extend the core functionality of Microsoft Dynamics 365 to provide an unparalleled offering in the marketplace for engineering, architecture,...
-
Project Manager
5 months ago
Malaysia Vertiv Co. Full time**Who we are**: Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and...
-
Project Manager
5 months ago
Malaysia Gilbarco Full timeProject Management - Prepare project plan in accordance to the requirements from the product owner accounting for scope, budget and quality. - Manage the project scope, budget, schedule and quality and ensure any risks are communicated to the stakeholders early and the appropriate actions taken - Facilitate agile processes including stand-ups, product...
-
Project Manager
5 months ago
Malaysia RBBA SDN BHD Full timeEnsure all projects are delivered on time within the stipulated scope and budget -Lead the initiation and planning of a project and ensure technical feasibility -Ensure resource availability and allocation -Develop a detailed plan to monitor and track the progress of the project -Coordinate with internal and external parties for the flawless execution of...
-
Project Manager
5 months ago
Malaysia Mediatropy Digital Agency Full timeSeniority Level Mid Senior Employment Type Permanent Scope - About the Mediatropy - Mediatropy is an independent award-winning full service Digital Agency with over 70 people across offices in Singapore, Indonesia, Vietnam, Thailand, Malaysia, Philippines, Hong Kong and Shanghai. We provide full marketing service (Strategy, Creative Content, Web...
-
Project Manager
5 months ago
Malaysia Virtual Network Solutions Sdn Bhd Full timeLiaising with project stakeholders concerning project details and deliverables. - Assisting in the planning and implementation of projects. - Helping to coordinate and manage project tasks and deliverables. - Analyzing data as required. - Conducting administrative duties, such as setting up meetings, preparing project progress documents, project issues...
-
Project Manager
5 months ago
Malaysia Direct Search Global Full time**Job Detail**: - Job Reference - M9923 **Direct Search Global is working with a fast-growing maritime company to fill the role of Project Manager (Offshore Installation Projects) in their Malaysia office.** **Responsibilities**: Responsible for overseeing and coordinating the planning, execution, and delivery of marine projects, such as shipbuilding,...
-
Project Manager
5 months ago
Malaysia Direct Search Global Full time**Job Detail**: - Job Reference - M10038 **Roles & Responsibilities**: - Direct supervision and management of workers and sub-contractors related to piping related works done at site. - Set clear direction to lead, drive and motivate the team towards achieving common daily, weekly, and monthly goals - Contribute operations information and recommendation...