Customer Service

2 months ago


Bangsar, Malaysia Elabram System Full time

_**Job Description**_
- Handle Inbound/Outbound Inquiries And Feedbacks Highlighted By Users
- Respond To Customer Queries In A Timely Manner Via In-House Ticketing System
- To Update Daily Trackers And Provide Information Of Operational Functions In Shopee Express To Respective Stakeholders
- Work Across Multiple Teams To Push For Process And System Improvements
- Perform Ad-Hoc Tasks As Requested By The Department Head/Reporting Line
- **Requirement**_
- Advantage If Have Experience Working In A Call Center Environment (Preferably In The E-Commerce Sector Or Logistics Industry)
- Moderate Or Strong Knowledge In Microsoft Excel And Word
- Excellent Written And Verbal Communication Skills In English, Proficiency In Other Additional Languages Such As Malay, Cantonese, Or Mandarin Will Be An Advantage
- Self Motivated, And Able To Work Under Pressure To Manage Multiple Tasks
- Able To Work On A Shift Or Rotation Basis
- At Least SPM Or 1 Year Relevant Working Experience

**Job Types**: Full-time, Contract

Pay: RM2,000.00 - RM2,500.00 per month

Schedule:

- Rotational shift


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