Client Relationship Manager

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia OSL Full time
About OSL

We are backed by Asia's leading public fintech and digital asset company, OSL Group (863.HK), formerly known as BC Technology Group.

As the world's first SFC-licensed and insured digital asset platform, we have established a strong presence in the sector.

What We Do
  • We offer custody, omnibus, tokenisation and wealth management services to institutional clients.
  • We deliver access to the best-in-class digital asset platform, along with a fully regulated liquidity pool.
Responsibilities
  1. We conduct thorough due diligence on individual, corporate and institutional clients.
  2. We process and organise a high volume of case documentation, including sources of funds, documents of incorporation, and general account opening documents.
  3. We work closely with the sales and traders to ensure an efficient and client-friendly customer onboarding experience.
  4. We comply with internal policies and regulatory requirements (AML/KYC/CTF) for client onboarding in the jurisdiction in which our group entities operate.
  5. We handle administrative and reporting tasks to facilitate and fulfill regulatory compliance and audit, as well as periodic review cases.
  6. We provide onboarding support covering 09:00 - 22:00 in the local timezone by shifts.
  7. We drive paperless account opening for customer centricity, business resilience, and agile compliance.
Requirements
  • 3+ years of experience in handling client onboarding in financial institutions.
  • Experience in handling institutional or high-net-worth individual clients is highly preferred.
  • Able to work in shifts in accordance with business needs.
  • Strong knowledge of relevant regulations related to client onboarding due diligence including AML & CTF Ordinance.
  • Interest in exploring and developing a career in the digital asset industry.
  • Positive attitude to handle multiple tasks in a highly competitive environment.
  • Experience with digital identification, e.g. video identification, and compliance screening tool in the client onboarding process.
  • Good knowledge of contactless, fully digital identification methods, e.g. e-signature.
  • Proficient in both written and verbal English & Chinese.


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