System Support Specialist
3 days ago
About This Opportunity
System Administrator Position in Shangri-La GroupWe are seeking a highly skilled System Administrator to join our team at Shangri-La Shared Services Sdn Bhd. The successful candidate will be responsible for providing technical support to users of financial systems and ensuring the smooth operation of these systems.
Key Responsibilities:
- Maintain system security, assign access rights, and create and maintain the chart of account.
- Provide technical assistance to users of financial systems, including troubleshooting and resolving issues.
- Assist in planning and coordinating the implementation of system upgrade projects, change requests, and system releases.
- Collaborate with stakeholders within the company to prepare project documentation, including business requirements, business flow diagrams, and user manuals.
- Ensure the timely completion of major project activities and provide regular updates on all ongoing projects.
- Develop user acceptance test plans and provide support and training to end-users.
- Work closely with external vendors for new financial system(s) implementation.
- Complete other ad-hoc projects and assignments as required.
Essential Skills:
- University graduate in Business Administration, Finance, Information Systems, or related disciplines.
- Excellent written and spoken English and Chinese language skills.
- At least 3-5 years of experience in accounting system implementation and support.
- Familiarity with Oracle Opera, Infrasys POS, and the Central Reservation System is preferred.
- Proficient in MS Office, including Excel, PowerPoint, Word, and VBA programming experience.
- Able to work independently and demonstrate strong organizational and analytical skills.
- Previous experience in the hospitality industry is an asset.
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