Employee Systems Support Specialist
7 days ago
About the Role
We're seeking an experienced professional to join our team as a Employee Systems Support Specialist. As a key member of our Employee Success service delivery function, you will be responsible for owning business-as-usual activities relating to the maintenance of our Employee Success Systems.
You will work in an exciting and collaborative team, who are focused on supporting our employee platforms and colleagues. Your passion for Employee Systems, change delivery, process improvement, and problem-solving will drive your success in this role.
Key Responsibilities
- Own business as usual activities relating to the maintenance of our Employee Success Systems.
- Escalate issues where necessary and manage security of our systems.
- Analyse data, complete data cleanse activities and prepare data for system uploads.
- Deliver training to internal users within the Employee Success team.
- Support the Employee Success Systems Manager & team in the ongoing development and evolution of our Employee systems.
- Collaborate across the Employee Success team, to identify opportunities for improvement and provide options with an assessment of the risks and benefits.
Your Skills and Experience
- Experience of working in an Employee Success service delivery function.
- Experience of system support including process development and improvement (enhancements, bug fixing, testing, etc).
- Ideally, a working knowledge of current Employee Systems.
- Experience of providing clear, accurate and insightful data in a variety of forms (Microsoft Excel, PowerPoint, interactive dashboards/tools).
- Intermediate knowledge of Microsoft Excel including formulas, Pivot Tables & Lookups.
- A track record of data analytic & cleansing skills.
- Strong problem-solving skills with the ability to think outside the box to provide the simplest solution or identify issues in large data sets.
- Ability to multitask and prioritise through effective communication within the team.
- A strong communicator (both in writing and spoken).
About Us
The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. We help more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology; we connect the right people with the right data, at the right time, through Access Workspace.
At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Loveworklovelifebeyou
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