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Employee Experience Coordinator

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full time

Nirvana Asia's People Experience Team is dedicated to creating a positive employee experience that makes interacting with the team easy and seamless.

We are looking for an Employee Experience Coordinator who can support our efforts by providing enhanced, personal, proactive support to people leaders and team members in relation to a range of people processes in line with policies and procedures across the employee lifecycle.

About the Role

This role will act as a frontline quick responder, supporting employees and people leaders, creating a positive employee experience with efficiency, empathy, and accountability. In circumstances of more complex situations, the specialist will know when and who to consult with to ensure a satisfactory outcome; escalating when needed.

Key Responsibilities
  • Provide timely and effective support to people leaders and team members through various channels, including email, phone, and in-person meetings.
  • Collaborate with cross-functional teams to review, update, and communicate People-specific policies in line with legislation changes, best practice, and market trends.
  • Develop and maintain knowledge of HR systems, policies, and procedures to provide accurate and efficient support to stakeholders.
  • Identify areas for improvement and make recommendations to enhance the employee experience.
Requirements
  • 2-3 years of Human Resources experience
  • Degree in Human Resources or related field considered an asset
  • HR Professional certification and PHR/SPHR/CPHR considered an asset
  • A desire to have a strong customer-centric mindset to provide exceptional and personal employee experience with a sense of urgency
  • Excellent written, oral communication skills, and strong interpersonal skills to interact with all levels of the organization.