Client Success Manager

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Vertex Mastery Full time

We're seeking an Executive Business Partner to join our team at Vertex Mastery. As a key member, you'll be responsible for empowering clients through exceptional support and guidance.

In this role, you'll:

  • Manage client consultations to ensure clear understanding of their challenges and actionable outcomes.
  • Handle all scheduling logistics, including follow-ups and reminders, to ensure seamless coordination between clients and coaches.
  • Guide new clients through the onboarding process, setting clear expectations and ensuring they feel supported from day one.
  • Maintain consistent touchpoints with clients to monitor progress, address concerns, and celebrate milestones.

You'll work closely with our coaching team to develop personalized strategies and provide targeted advice that aligns with client goals.

This is an excellent opportunity to grow your career in a dynamic environment where you can make a real impact on our clients' success.



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