Client Success Specialist

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full time

Job Description: Client Success Specialist

About the Role:

  • We are looking for a skilled Client Success Specialist to join our Member Services Contact Center team. As a critical participant in team members' development, you will create a positive and energetic working environment that fosters growth and collaboration.
  • You will work closely with internal stakeholders to develop and implement strategies to improve service delivery and resolve complex issues affecting member satisfaction.
  • The ideal candidate will possess strong leadership skills, effective communication abilities, and a passion for delivering exceptional member experiences.
  • This is an outstanding opportunity to join our Businesslist team and contribute to our commitment to excellence.

Key Responsibilities:

  • Collaborate with cross-functional teams to identify and resolve process improvements opportunities.
  • Develop and implement training programs to enhance agent skills and knowledge.
  • Serve as a subject matter expert on company policies, procedures, and regulatory requirements.
  • Ensure compliance with company policies, procedures, and regulatory requirements.


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